THE INSTITUTE OF CONTEMPORARY ART/BOSTON

Part-Time Position

Membership Assistant

 

Position Title: Membership Assistant

Reports to: Membership Manager
Position Status: Part-Time

 

The Membership Assistant serves as the primary gift processing and customer service representative for the ICA's membership program.

 

Responsibilities include but are not limited to:

 

Data and Administrative Support:

  • Enter, post and process general membership gifts in Raiser's Edge
  • Provide accurate daily membership deposits for the Database Manager
  • Record all incoming membership gifts and maintain membership chronological files of daily postings and acknowledgements
  • Maintain and update member database records through entering new constituents, address changes and biographical changes in Raiser's Edge
  • Perform any duties reasonably related to the day-to-day operations of the ICA's membership program

Member Services:

  • Serve as the primary membership contact in providing customer service by responding to telephone, mail and internet inquiries concerning the ICA’s membership program; Work with Visitor Services staff to resolve routine member concerns on-site
  • Problem solve membership concerns and complaints and follow up with members in the form of mail, phone calls and email correspondence
  • Log and communicate membership concerns and suggestions in order to assess, recommend and implement improvements to the member experience at the ICA.
  • Send membership materials such as brochures, membership fulfillment materials, and replacement membership cards as needed

Qualifications:

  • Bachelor’s degree or equivalent experience.
  • Data entry experience, experience with Raiser’s Edge and Patron Edge a plus
  • Windows, internet, and email literacy
  • Proficiency using Microsoft Word and Excel
  • Excellent attention to detail
  • Strong writing and editing skills
  • Strong interpersonal and oral communication skills
  • Well organized and able to meet deadlines
  • Ability to manage donor confidentiality

The above description is understood to be based on current working knowledge of the tasks required to complete the job successfully.  As the role evolves new responsibilities maybe added and existing responsibilities maybe changed.

 

Interested candidates should send a letter of interest and resume to jobs@icaboston.org

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