Overview: The ICA is seeking a responsible, friendly person with exceptional customer service and interpersonal skills to work as an Admissions and Box Office Associate. The ideal candidate will welcome ICA visitors and provide information about the museum, sell general admission, events and theatre performance tickets.  Promote and sell memberships, perform cashiering and cash-handling and other daily tasks.  Evenings, weekends and Holiday availability required.


  • Provide a friendly and enthusiastic attitude and represent the ICA in a professional and positive manner while selling and process general admission, event, and performance tickets
  • Actively promote and sell ICA Memberships, capture visitor zip codes and email information at check-in
  • Provide general information and respond to visitors’ requests for museum information about the facilities, fees, membership information, and other inquiries in order to assist visitors in their use and enjoyment of the ICA
  • Perform all opening and closing responsibilities and tasks related to admissions and box office
  • Prepare and process group visits and tours, keep  informed of exhibitions and events
  • Maintain a neat, organized, and stocked work space
  • Respond to phone calls and email inquiries, and forwarding to applicable departments when necessary
  • Engage in visitor feedback and resolve visitor complaints including processing  refunds  as needed
  • Control and direct crowds in lobby
  • Operate coat check when not otherwise staffed
  • Access safe, set up cash drawers, and make change at open
  • Assume responsibility for all transactions during shift; return cash drawers and bank change to safe at close, go to bank for change as needed
  • Follow policies and procedures set forth by the ICA and the Manager of Admissions & Box Office
  • Attend quarterly staff meetings
  • Rotate as shift leader as assigned to lead daily tasks and handle opening and closing duties as scheduled
  • Communicate with gallery and security supervisors when required
  • Complete daily tasks as assigned by shift leader
  • Process donation requests, run event sales reports and log museum attendance
  • Other duties as assigned


  • Exceptional customer service and communication skills
  • Possess the ability to remain calm under pressure, use good judgement and respond effectively to visitor concerns
  • A self-starting attitude with the initiative to keep oneself informed and on-task
  • Ability to work well both with a team and independently
  • Possess the ability to trouble-shoot issues and respond effectively during high-volume periods
  • Must be able to work a flexible schedule including evenings, weekends, and occasional holidays
  • Must be reliable, punctual, honest, and a team player attitude

Interested candidates should send letter of interest and resume to gleavitt@icaboston.org and jobs@icaboston.org. When applying include “Admissions and Box Office Associate” in the subject line of email.

We are located at 25 Harbor Shore Drive Boston MA; we are accessible by public transportation Red and Silver Line

The ICA is dedicated to building a culturally diverse and pluralistic staff committed to working in a multicultural environment. The ICA is an Equal Opportunity Employer, committed to being a diverse and inclusive workplace. We are an EOE/AA employer dedicated to fair and inclusive employment practices for all individuals.