The Director of Human Resources is responsible for planning, directing, evaluating, and overseeing all functions and operations related to the ICA’s human resources with the goal of maintaining a productive, high performance and collaborative work culture. The individual will be responsible for the development of short and long-term strategy for talent and staffing, benefits administration, organizational development and effectiveness, compensation, and employment policies. The Director of HR will ensure legal compliance while delivering programs and services aligned to the organization’s mission. This position will have direct oversight and supervision of the Human Resources Manager. The Director of Human Resources contributes to a culture of collaboration, community, and respect and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work. The Director of Human Resources reports to the Chief Financial/Operating Officer (CFOO).

Please note:

  • All ICA employees are required to reside in Massachusetts or within a reasonable commuting distance from our Seaport location as of their first day of work. 
  • All ICA employees are required to be fully vaccinated for Covid-19 by October 25, 2021 as we prepare to return to onsite work on Monday, November 1, 2021. All new hires onboarding after October 25 will be required to be fully vaccinated for Covid-19 no later than their first day of work.

Key Responsibilities

  • Oversee the daily workflow of the department and supervise the HR Manager in benefits administration, compensation, payroll, and compliance. Oversee annual processes of open enrollment, performance reviews, compliance and grant reporting.
  • Direct the recruitment and hiring of a diverse staff, partnering with hiring managers and senior leadership to make hiring recommendations. Assist various department heads with writing job descriptions as necessary, ensuring accurate work flow and responsibilities, and posting notices for open positions. Oversee other classification types of work engagement (contract, temporary, seasonal, fixed term, etc.).
  • Enhance, maintain and oversee the employee onboarding program.
  • Evaluate benefit programs in partnership with the Finance team for program design and cost, provide long-term, competitive and affordable solutions for staff and educate employees about benefits.
  • Oversee the administration of the ICA’s insurance plans, including health, life and disability and partner with the Accounting Department to manage bid processes.  Oversee the timely completion of benefit compliance audits.
  • Manage the ICA’s defined contribution 403(b) plan and work closely with outside vendors regarding plan administration and educate employees about the plan; ensure compliance with federal and state regulations. Serve as the Plan Administrator, oversee the annual audit and DOL Form 5500 filing. Manage the relationship with TPA, custodian, investment and fiduciary advisor and legal counsel.
  • Create and update policies and ensure that they are administered consistently across the institution.
  • Administer and monitor all leave of absences, unemployment and worker’s compensation insurance claims. Review claims to ensure that benefit payments are accurate and comply with museum policy and legal requirements.
  • Stay current on HR best practices; collaborate with other cultural institutions on industry trends.
  • Manage one direct report (Human Resources Manager) and oversee daily HR operations.
  • Oversee HR-related technology and payroll services (ADP) and ensure accuracy and integrity of HR-related data.
  • Maintain all department records, organizational charts, reports, and personnel files and related records in accordance with applicable labor laws.
  • Partner closely with Senior Advisor for DEAIB to ensure institutional DEAIB priorities are represented in HR policy.
  • Oversee the employee handbook for accuracy, legal compliance, and distribution on an annual basis.
  • Manage and oversee the performance evaluation process.
  • With CFOO, develop and manage a multi-year compensation equity plan. 
  • In collaboration with the CFOO and HR Manager, develop, implement and track departmental budget.
  • Coach all levels of staff on performance issues and other matters.
  • Coordinate internship and volunteer programs in collaboration with various departments.
  • Identify employee training needs and assist in coordination of relevant training.


  • A minimum of seven years’ progressive experience in a Human Resources role in a cultural, health, educational or civic organization.
  • A bachelor’s degree in a relevant field; preference for those with experience in non-profit management, museum administration, public service, or commensurate field.
  • Knowledge of labor regulations, state and federal compliance requirements and HR best practices.
  • Prior experience managing HR staff and mentoring.
  • Ability to handle sensitive and confidential information in a discrete and professional manner and maintain confidential information where required.
  • Excellent communication skills across diverse constituencies.
  • The ability to work collaboratively across all departments and establish productive, collegial relationships both internally and externally.
  • The ability to delegate authority as appropriate and be hands-on as needed.
  • Ability to keep numerous projects on track simultaneously and efficiently.
  • Excellent analytical and organizational skills.
  • Commitment to working with a diverse constituent base including staff, Boards, artists, and volunteers.
  • A passion for art, museums, culture, and social change.
  • The ability to engage in spirited discussion while maintaining perspective, a professional demeanor, and a sense of humor.
  • Experience with ADP a plus

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Interested candidates should send letter of interest and resume to When applying, please include “Director of Human Resources” in the subject line of email.

The ICA is dedicated to building a culturally diverse and pluralistic workforce committed to working in a multicultural environment. Qualified candidates from groups historically underrepresented in the museum professions are strongly encouraged to apply.

The ICA is an Equal Opportunity Employer, committed to being a diverse and inclusive workplace. We are an EOE/AA employer dedicated to fair and inclusive employment practices for all individuals.