Ready to experience Yayoi Kusama: LOVE IS CALLING? This immersive, vividly colored Infinity Mirror Room surrounds visitors with tentacle-like inflatable sculptures covered with the artist’s signature polka dots. The dark, mirrored room creates an illusion of infinite space and includes a haunting sound recording of Kusama reciting a love poem in Japanese. 
 
Please review important information below around accessibility – specifically motorized mobility devices and sensory considerations – as well as timed tickets and frequently asked questions. 

Getting tickets

How can I buy tickets for Yayoi Kusama: LOVE IS CALLING?
Timed tickets are required for Yayoi Kusama: LOVE IS CALLING (for members too!). Tickets are now SOLD OUT through November. Tickets for visits in December and January will go on sale at 10 AM on November 5 for ICA members and 10 AM on November 12 for the general public.

I ordered tickets but haven’t received them yet. Why not? 
You should receive a confirmation shortly after placing your order. Your actual tickets will arrive within 72 hours.

Can I get timed tickets the day of?
We cannot guarantee any tickets will be available for day-of purchase.

Is there any other way to get tickets before the next release?
Timed tickets are first-come first serve during ICA Free Thursdays and Free Holiday Mondays. Note that these tickets will go fast!

How do I login to the ICA site to reserve tickets?
If you are a current ICA member or have previously purchased tickets on our website, you already have a web account.

Please enter the email associated with your account to log in or to recover your password if needed.

If you are new to the museum, please create an account.

Does free or discounted admission (see list of discounts here) include LOVE IS CALLING?
Free passes, discounted tickets, and reciprocal member benefits can be used in person only. Note that same-day entry to LOVE IS CALLING is not guaranteed. To ensure entry, we recommend purchasing tickets in advance online.

Does my regular museum admission ticket get me into LOVE IS CALLING
No. Regular museum admission tickets cannot be used to enter LOVE IS CALLING. Your LOVE IS CALLING timed ticket does grant you entrance to the ICA on the date listed. Please ensure you have your e-ticket or admissions receipt available when you arrive at the ICA.

Does Yayoi Kusama: LOVE IS CALLING cost extra?
There is no extra charge for LOVE IS CALLING.

Why are tickets timed for this exhibition?
The ICA anticipates increased attendance for this exhibition. Timed tickets allow us to reduce waiting times and ensure that we do not exceed capacity, improving everyone’s experience.

What if I miss my time slot? 
Your ticket is valid for the 30 minutes after the time listed. If you arrive after that, we will be unable to ensure your admission. No refunds will be issued for a missed time slot.

Can I change my ticket time after my purchase is made?
Tickets are not eligible for exchange or refund.

Are children required to have tickets? 
Yes. Every person, including children, infants, and ICA members, must have a timed ticket to enter LOVE IS CALLING.

What if my child does not have a timed ticket for the exhibition? 
No one will be permitted to enter the exhibition without a timed ticket.

Can I bring my group to see Yayoi Kusama: LOVE IS CALLING? Do group sales rates apply?
Tours and group visits that include LOVE IS CALLING for K–12, college, adult, and senior groups of ten or more will be available beginning October 1, 2019. Groups must book at least three weeks in advance. Learn more about group visits. Regular group rates do apply.

Groups of nine or fewer may visit on their own—we strongly recommend purchasing timed tickets in advance.

A maximum of 20 tickets can be purchased for visits between December 1, 2019 and January 31, 2020. 

I receive free admission through my University’s membership; can I use this for LOVE IS CALLING reservations?
Timed tickets are required for Yayoi Kusama: LOVE IS CALLING. University members can receive free day-of timed tickets onsite with a valid school ID, subject to availability. Note that same-day entry is not guaranteed. To ensure you can see the piece at the desired time, we highly recommend purchasing tickets in advance online at the student rate of $10 during our general public sale. To see if your school is a member or to find out more info, see our University Membership page.

Do I need a ticket during Free Thursdays, First Friday, Free Holiday Mondays, or Teen Night?
Timed tickets for LOVE IS CALLING will be available first-come, first-served, in person only, during high-volume events including Free Thursdays, First Fridays, and Free Holiday Mondays. Visitors may not reserve in advance for these events.

Do I need a ticket during Play Dates?
Timed tickets are always required for LOVE IS CALLING. Note that capacity is LIMITED and visitors may not get tickets the day of their visit or may experience long wait times in line. 

Do I need a ticket during Teen Nights?
Timed tickets are always required for LOVE IS CALLING. Note that capacity is LIMITED and visitors may not get tickets the day of their visit or may experience long wait times in line. 

What if the museum closes due to inclement weather on the day of my ticket?
If the museum closes due to inclement weather or other unforeseen circumstances, refunds will be issued to the original ticket purchasers.

Member priority access

What are the member benefits for LOVE IS CALLING

Timed tickets are required to view LOVE IS CALLING and are FREE for members. Members also get early access to all Kusama ticket releases. Tickets are currently sold out through November. Member tickets for visits in December and January will be available Nov 5–11 and will go on sale to the general public on Nov 12. Don’t miss this unique member perk! 

Advance reservations strongly recommended; entry is not guaranteed without advance reservation.

Can I join as an ICA member and reserve my tickets early?
Yes! Join today for access to the member pre-registration.

Additional benefits of membership include:

– Unlimited year-round admission
– Invitations to exhibition openings
– Subscriptions to ICA member eNews and magazine
– Up to 50% off ICA-produced public programs, performances, and film screenings
– Free entry to First Fridays
– 10% discount at the ICA store 

Become a member!

Please note, advance reservations are viewable only when logged onto the ICA website as an active member. Please complete your membership transaction and make sure you are logged into your member account to view available time slots.

How do I reserve my free member tickets?
Member tickets for the next ticket release, for visits during November, will be available starting Tues, Oct 8 at 10 AM!. Advance reservations are available online only on a first-come, first-served basis. Timed tickets are required to view LOVE IS CALLING and are FREE for members. Advance reservations strongly recommended; entry is not guaranteed without advance reservation.

Please note, advance reservations are viewable only when logged onto the ICA website as an active member. Please make sure you are logged into your member account to view available time slots. If you are a current ICA member you already have a web account. If you do not know your password, please enter the email address associated with your membership account.

If you are having trouble signing in, you can reset your password or email membership@icaboston.org.

How do I login to the ICA site to reserve tickets?
If you are a current ICA member or have previously purchased tickets on our website, you already have a web account.

Please enter the email associated with your account to log in or to recover your password if needed.

If you are new to the museum, please create an account.

Can I see LOVE IS CALLING without advance reservations?
We strongly recommend securing timed tickets in advance at icaboston.org. Entry to LOVE IS CALLING Is not guaranteed without a timed ticket.

Is there an additional fee for members to experience LOVE IS CALLING?
LOVE IS CALLING is included in free general admission for members, but reservations are required.

Can I use my single-use admissions passes for LOVE IS CALLING reservations?
Yes, single-use admission passes can be used for entry into Yayoi Kusama: LOVE IS CALLING. To redeem, single-use admission passes must be presented in person only at the ICA admissions desk and a timed ticket will be issued based on availability. Note that same-day entry to LOVE IS CALLING is not guaranteed. To ensure your entire group can see the piece at the desired time, we highly recommend saving those passes for another time and purchasing additional tickets in advance online. No refunds can be processed on these tickets.

I receive free admission through a reciprocal program; can I use this for LOVE IS CALLING reservations?
Yes, members of the Whitney Museum at the dual level or above or any members of the MOD/CO or MARP reciprocal program can use their membership for entry into Yayoi Kusama: LOVE IS CALLING. To redeem, your membership card must be presented in person at the ICA admissions desk and a timed ticket will be issued based on availability. Note that same-day entry to LOVE IS CALLING is not guaranteed. To ensure you can see the piece at the desired time, we highly recommend purchasing tickets in advance online. No refunds can be processed on these tickets.

General FAQ

Is this exhibition family friendly?
Yes! Kusama’s Infinity Mirror Rooms are suited to visitors of all ages. Please note that visitors will be asked to stow all carried items prior to entering LOVE IS CALLING. Standard strollers are permitted in the installation, however double strollers cannot be accommodated. 

Is LOVE IS CALLING interactive? Can I touch it?
This work of art is not interactive. The mirrored walls and soft, tentacle-like sculptures are susceptible to damage and we ask visitors to refrain from touching it.

Is photography allowed?
Photography is allowed. Video, audio, flash, panorama, selfie sticks, and tripods are not.

How long do I get to view LOVE IS CALLING?
Visitors are admitted into LOVE IS CALLING for two minutes and will be informed when their viewing time is over. The viewing window is enforced to ensure that all ticket holders are able to experience the work.

How long are the lines for LOVE IS CALLING? How long will I have to wait?
Timed tickets are valid for 30-minute windows; visitors may get in line 10 minutes before their window.

How many people can go in the room at one time?
Up to 4 to 6 people may enter LOVE IS CALLING at a time.

What can I bring into the room with me?
For artwork safety, visitors are not permitted to carry anything with them into LOVE IS CALLING, including any bags, large coats, or other handheld items. An exception will be made for phones and cameras used for photography. Visitors will be asked to stow any items they are carrying in cubbies located outside the installation.

How many works by Yayoi Kusama are on view? 
LOVE IS CALLING is a single work, the largest and most kaleidoscopic of Kusama’s popular Infinity Mirror Rooms. Also on view is Beyond Infinity, a small exhibition that looks at Kusama’s influence on her contemporaries. Beyond Infinity includes several smaller works by Kusama along with works by artists including Louise Bourgeois, Nick Cave, Eva Hesse, Josiah McElheny, Ana Mendieta, and others. 

Can I have food or drink while I wait in line for LOVE IS CALLING? 
Food and drink are not permitted in and around our gallery spaces but may be consumed on the first floor.

When should I arrive?
Visitors are encouraged to arrive at least 30 minutes before their ticketed time slot to allow time to check in and make their way to the galleries.

Where can I park to visit the ICA?
The ICA does not own a parking lot. Limited street parking is available near the museum, and visitors may be dropped off right in front of the museum. See additional parking options here.

Can I host a private event including LOVE IS CALLING
LOVE IS CALLING is available during private event rentals at an extra fee to cover necessary staff and logistics. For more information contact Emily Pacini

Accessibility, group visits + special considerations

Is LOVE IS CALLING ADA accessible?
LOVE IS CALLING is accessible for mobility devices except motorized devices including wheelchairs and scooters. Manual wheelchairs are available by request at Visitor Services and in the gallery, and staff are available for assistance.

I have sensory sensitivities, or am uncomfortable with closed/dark spaces. Is there anything I should know about this artwork?
LOVE IS CALLING is a dark, mirrored room that is approximately 14 x 28 x 20 feet in size. Inside, there are inflated tentacle-like forms on the floor and ceiling that light up with changing colors, and a voice recording that plays constantly. The doors of the room are closed after guests enter to allow for full immersion in the installation. Visitors with sensitivities to dark or enclosed spaces or multisensory environments may not feel comfortable in the work. Please email Hallie Selinger, Visitor Experience Manager, for more information. Visitors may request for the door to remain open if needed.

Can I bring my stroller inside the installation?
Standard strollers are permitted in the installation—although we recommend experiencing the work without them if possible. Double strollers cannot be accommodated. Strollers may be parked outside of the installation. Any loose food, bottles, toys, or other objects will need to be stowed before entering the work.

Can I bring my group to see Yayoi Kusama: LOVE IS CALLING?
Tours and group visits that include LOVE IS CALLING for K–12, college, adult, and senior groups of ten or more will be available beginning October 1, 2019. Groups must book at least three weeks in advance. Groups of nine or fewer may visit on their own—we strongly recommend purchasing timed tickets in advance.

Learn more about group visits

Will K–12 school groups be able to see LOVE IS CALLING?
Yes! Group visits of 10 or more people must be reserved at least three weeks in advance.

Will there be chairs or wheelchairs available to accommodate the long wait times? 
The ICA has both manual wheelchairs and small portable stools available for visitor use. Wheelchairs can be requested at the Holly and David Bruce Visitor Center; stools are available at stations located around the fourth floor.

Are service animals allowed in the Infinity Mirrors exhibition?
Service animals are allowed throughout the ICA. Note: the floor of LOVE IS CALLING is mirrored, which may disrupt depth perception for some animals.

What if I need to leave LOVE IS CALLING before the two minutes is over?
All groups of visitors are accompanied into the work by a Visitor Assistant. Visitors who would like to exit the work early can inform a Visitor Assistant. A bench is located outside the exit of LOVE IS CALLING for visitors who need to sit or rest after exiting. Please note that visitors who leave early may not re-enter the installation or the wait line.

Please contact accessibility@icaboston.org with any further questions about accessibility.

Need additional information? Visitor services can help at visitorservices@icaboston.org or 617-478-3100.
 

LOVE IS CALLING was acquired through the generosity of Barbara Lee/The Barbara Lee Collection of Art by Women, Fotene Demoulas and Tom Coté, Hilary and Geoffrey Grove, Vivien and Alan Hassenfeld, Jodi and Hal Hess, Barbara H. Lloyd, and an anonymous donor.