Having trouble with your digital membership card? Here’s some info that may help.
I can’t find the email to download my membership card, what do I do?
Please email email@example.com to request a digital card.
How do I add the membership card to my iPhone?
Access the email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.
How do I add the membership card to my Android phone?
Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.
I’d prefer not to use this digital membership card, what should I do?
Please email firstname.lastname@example.org to request a physical card.
I don’t have a mobile phone, what can I do?
Please contact the organization to see about options for physical cards.
My name is spelled wrong/membership level is incorrect.
Please email us at email@example.com and we will update your card.
My family member is on this membership account also, how can she/he receive the card?
Navigate to the back of the card (click the small “i” on the front) and use the “Share Pass” button to send the card to your secondary member. For iPhone users, you will find the share icon at the top right of the Digital Card.
I downloaded my card but I can’t find it.
If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there—it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.
Still have questions? Email firstname.lastname@example.org for assistance.