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The ICA Visitor Assistants are reliable, strong customer service oriented individuals who combine the responsibilities of gallery safeguarding with museum information and exhibition interpretation. Visitor Assistants (VA) are responsible for overseeing the gallery spaces and protecting the art while ensuring a positive museum experience by providing exemplary customer service and education. The Visitor Assistant will have the opportunity to work as a key member of an education-oriented, visitor-centered staff. This is an exciting opportunity to contribute meaningfully to the visitors’ experience of ICA exhibitions. This is a part-time, hourly position.

Responsibilities:

  • Serve as a liaison to visitors while promoting safety of the museum, communicate clearly and consistently with visitors to ensure a positive museum experience while facilitating safe and engaging interactions with artwork
  • Remain informed and up-to-date of artwork on view, enhance visitor experience through interpretation and engaging inquiry based conversation
  • Monitor visitors in gallery areas to provide smooth flow of visitation, prioritize artwork and visitor safety during regular museum hours, onsite programs, and special events
  • Enforce museum guidelines in a clear and friendly manner
  • Work in conjunction with gallery supervisors and security to respond to emergency situations
  • Assist with use of educational resources and spaces, and promote programs when applicable
  • Assist in maintaining inventory of brochures, literature, and gallery resources for the public
  • Engage with visitors to answer questions and resolve concerns, partner with gallery supervisors to share feedback and resolve visitor experience concerns
  • Report artwork incidents to gallery supervisors
  • Contribute to regular educational gallery programming, such as Pop-Up Talks and weekend family book readings
  • Attend staff exhibition trainings, museum-wide trainings, all staff, and education department meetings as able
  • Additional duties as directed by management

Qualifications

  • Six months or more customer service experience required, preferably in retail, hospitality, or cultural organizations
  • Ability to work under pressure in a fast-paced and diverse environment
  • Experience with contemporary art, public speaking, and museum education a plus
  • Experience with safety protocols is a plus
  • Ability to be assertive if needed to enforce museum guidelines
  • Solid interpersonal, problem solving, and communication skills
  • Ability to interact with individuals of all ages, abilities, and backgrounds
  • Ability to identify, react to, and resolve visitor-related issues in the moment; strong decision-making skills required
  • Ability to work collegially, professionally, and collaboratively with a diverse group of constituents including staff, visitors, and vendors
  • Bilingual or multilingual a plus
  • Must be able to work a weekly set schedule, including some evenings, weekends, and holidays

Physical Requirements:

  • Visitor Assistants must adhere to dress code and ICA policies
  • Work for this position is performed in a museum setting and involves working with the public and all that entails
  • Prolonged periods of remaining stationary, standing, and/or moving about throughout the galleries
  • Staff in this position use and/or operate a hand-held radio for communication
  • Must be able to exchange accurate information with visitors, staff, departments, and with diverse and multigenerational guests

Pay Rate: $18 per hour

Interested candidates should send a letter of interest and resume to dpires@icaboston.org. When applying include “Visitor Assistant” in the subject line of the email.


The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).

Other Locations:

Seaport Studio
100 Pier 4 Blvd,
Boston, MA 02210

ICA Watershed
256 Marginal Street
Boston, MA 02128

The ICA is dedicated to building a culturally diverse and pluralistic workforce committed to working in a multicultural environment. Qualified candidates from groups historically underrepresented in the museum professions are strongly encouraged to apply.

The ICA is an Equal Opportunity Employer, committed to being a diverse and inclusive workplace. We are an EOE/AA employer dedicated to fair and inclusive employment practices for all individuals. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact HR-EOE@icaboston.org or 617-478-3171.

The Sales Associate for the ICA Store must be a dynamic, well spoken, customer-service-oriented individual who is interested in contemporary art and design. This is a part-time, hourly position.

WORKING AT THE ICA:

  1. All ICA employees are required to reside in Massachusetts and within a reasonable commuting distance from our Seaport location as of their first day of work.

Responsibilities:

  • Operating the POS system and performing sales to the store’s customers.
  • Providing a high level of customer service to store visitors.
  • Maintaining the store appearance on a daily basis with cleaning, merchandising, etc.
  • Reconciling the cash drawer at the end of the day.  Performing closing reports. 
  • Restocking merchandise.
  • Keeping current on all merchandise & store trends.
  • Maintaining a presentable appearance and following the dress code provided by store management. 
  • Keeping informed about the museum’s exhibitions, and many programs. 
  • Aiding in the organization of the stock room. 
  • Opening and/or closing the store.
  • Ability and willingness to sell memberships when appropriate.
  • Weekend hours are mandatory, as well as some additional evenings and holidays.

Qualifications:

  • High school diploma
  • Pleasant, friendly attitude
  • Operating the POS system and performing sales assisting store customers at checkout
  • Ability to work collegially, professionally and collaboratively with a diverse group of constituents including staff, visitors and vendors
  • Providing a high level of customer service to store visitors
  • Availability to work 22.5 flexible hours including evening, weekend shifts, and holidays

Physical Requirements:

  • Prolonged periods of remaining stationary, standing and/or moving about throughout the store and museum.
  • Must be able to lift up to 25 pounds.
  • Ability to move about in an office to access files, printers, etc.
  • Must be able to exchange accurate information with customers, staff, departments, and with diverse and multigenerational visitors.

Pay Rate: $18 per hour

Interested candidates should send a resume and letter of interest to icastore@icaboston.org. When applying, please include “Retail Sales Associate” in the subject line.


The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).

Other Locations:

Seaport Studio
100 Pier 4 Blvd,
Boston, MA 02210

ICA Watershed
256 Marginal Street
Boston, MA 02128

The ICA is dedicated to building a culturally diverse and pluralistic workforce committed to working in a multicultural environment. Qualified candidates from groups historically underrepresented in the museum professions are strongly encouraged to apply.

The ICA is an Equal Opportunity Employer, committed to being a diverse and inclusive workplace. We are an EOE/AA employer dedicated to fair and inclusive employment practices for all individuals. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact HR-EOE@icaboston.org or 617-478-3171.

The ICA Waterfront Ambassador is a seasonal, part-time position responsible for providing exceptional customer service to all visitors by assisting with travel via water shuttle service from the ICA dock (Seaport) and ensuring visitor safety to and from the ICA Watershed (East Boston). 

This is a part-time, hourly position lasting from May 7, 2024 – September 2, 2024. Evenings, weekends, and holiday availability required.

Please note:

  • All ICA employees are required to reside in Massachusetts and within a reasonable commuting distance from our Seaport/Watershed locations as of their first day of work

Responsibilities:

  • Provide a friendly and enthusiastic attitude and represent the ICA in a professional and positive manner while assisting visitors at the ICA Seaport and East Boston docks
  • Scan tickets and control and direct crowds at the ICA Seaport and East Boston docks
  • Ensure visitor safety at the ICA Seaport and East Boston docks during boarding/departing water shuttles
  • Provide general information and respond to visitors’ inquiries regarding museum information for both the ICA and Watershed locations
  • Engage in visitor feedback and respond/resolve visitor concerns
  • Follow and enforce guidelines, policies, and procedures set forth by the ICA and the Visitor Services Manager
  • Communicate with Visitor Services staff at the ICA, Watershed building, Watershed dock, and Water Shuttle staff
  • Other duties as assigned

Qualifications:

  • Exceptional customer service and communication skills
  • Possess the ability to remain calm under pressure, use good judgement, and respond effectively to visitor concerns
  • A self-starting attitude with the initiative to keep oneself informed and on-task
  • Ability to work well both with a team and independently
  • Ability to troubleshoot and respond effectively during high-volume periods
  • Ability to work collegially, professionally, and collaboratively with a diverse group of constituents including staff, visitors, and vendors
  • Must be able to work a flexible schedule, including weekends and holidays
  • Must be reliable, punctual and honest, with a team player attitude
  • Bi-lingual Spanish/English language fluency strongly preferred
  • Must be available to work May 7 – September 2, 2024

Physical Requirements:

  • Prolonged periods of remaining stationary such as sitting or standing at the dock
  • Ability to work outdoors on the waterfront, rain or shine
  • Ability to lift up to 15 pounds, pushing and pulling
  • Staff in this position use and/or operate a hand-held radio for communication
  • Must be able to exchange accurate information with visitors, staff, departments, and with diverse and multigenerational guests

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Pay Rate: $18 per hour

Interested candidates should send letter of interest and resume to bthurston@icaboston.org. When applying include “Waterfront Ambassador” in the subject line of email.


The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).

Other Locations:

Seaport Studio
100 Pier 4 Blvd,
Boston, MA 02210

ICA Watershed
256 Marginal Street
Boston, MA 02128

The ICA is dedicated to building a culturally diverse and pluralistic workforce committed to working in a multicultural environment. Qualified candidates from groups historically underrepresented in the museum professions are strongly encouraged to apply.

The ICA is an Equal Opportunity Employer, committed to being a diverse and inclusive workplace. We are an EOE/AA employer dedicated to fair and inclusive employment practices for all individuals. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact HR-EOE@icaboston.org or 617-478-3171.

Reporting to the Bill T. Jones Director/Curator of Performing Arts, the Director of Production has responsibility for all aspects of logistics, scheduling, licensing, and execution of performance and events at the ICA/Seaport, virtually, and in other locations. The Director of Production oversees the operations of the Production Department including supervision of salaried and hourly staff and works with the programming staff across the museum and with outside clients. The Director of Production creates systems for overseeing information flow as it pertains to performances and shares information cross departmentally. The Director of Production supports Production Managers in the development and production of all performances and events. The Director of Production will foster a supportive working environment for programs and events to ensure positive and productive experiences for all users, especially visiting artists. The Director of Production assists in the development and management of contracts for performances and crew, assists with developing and tracking the production department budget, and ensures the safety and maintenance of the physical space.

The Director of Production contributes to a culture of collaboration, community, and respect and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work. This is a full-time, salaried position.

Please note:

  • All ICA employees are required to reside in Massachusetts and within a reasonable commuting distance from our Seaport location as of their first day of work.
  • The ICA offers the flexibility of a hybrid work week, which averages two to three days a week onsite for employees who are eligible to work remotely (subject to change, and at managers discretion).

Responsibilities:

  • With the Production Managers, assure excellence, professionalism, accessibility and safety in the production of all internal and external programs, special events, fundraisers, films, and partner programs held at the ICA, virtually, and in other spaces
  • Create policies and protocols for performances and events as they relate to staff and staff activities, event flow, and safety
  • Oversee museum resources and information systems to manage the flow of event information for all departments
  • Ensure the safe and effective use and maintenance of equipment and the physical theater space by employees, contracted crew, vendors, artists, and others utilizing the space(s)
  • Manage three full time staff, two seasonal interns, and 30-40 seasonal/hourly staff; administer all required paperwork for Human Resource
  • Assess and implement production staffing needs for all events, including hiring seasonal and contracted crew; Provide production assistance for pre, post, and during events when needed
  • Hire, train, oversee the House Manager Staff
  • Collaborate cross departmentally to meet the needs of events and programs; attend weekly Operations Meeting to report on Production department activities and share relevant information learned back to Production staff
  • Foster good working relationships with all users, particularly with visiting artists
  • Lead the department in meeting accessibility requirements and increasing accessibility in all production related areas for performance and events
  • With the Director/Curator of Performing Arts assist in drafting and overseeing Artist contracts
  • Ensure annual entertainment license and one-time entertainment licenses as required
  • Identify, research, and provide information for the Cultural Facilities Grant and, if awarded, oversee the implementation and tracking
  • With Director/Curator of Performing Arts develop and track budgets for ICA Performances as well as equipment repair and upkeep
  • Stay abreast of current trends and innovative tools and methods in the area of Production Management
  • Other projects as assigned

Qualifications:

  • 5 to 7 years prior Production Management experience with progressively increasing responsibility; in depth knowledge of Theatre Production principles and best practices
  • BA, BS, or BFA in technical theatre, design preferred, or commensurate experience
  • Broad working knowledge of all aspects of technical design and production including lighting, audio design, and theatrical carpentry
  • Knowledge of and ability to enforce safety protocols
  • Skilled in time management skills, communication, negotiation, and creative problem-solving
  • Flexible and supportive supervisory, interpersonal, and collaboration skills; Prior people management skills preferred
  • Strong oral and communication skills
  • Excellent organizational skills
  • Ability to meet deadlines and work in a fast-paced environment
  • Evening and weekend availability essential
  • Proficiency in Microsoft Office and Google Suite, and working knowledge of Vectorworks, Lightwright, and QLab

Physical Requirements:

  • Possess mobility to work in an office setting and use office equipment; move about throughout the museum, and travel offsite to different locations
  • Ability to see, listen and talk for extended periods in person, over the telephone and computer, and understand printed materials
  • Visual acuity: color perception, close vision, accurate depth perception and distance vision
  • Very frequent sitting, standing and walking for extended periods
  • Ability to lift up to 15 pounds, pushing and pulling, keyboarding and gripping

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The ICA offers an excellent benefit package that includes health, dental and vision insurance, disability/life insurance, flexible spending accounts, 403(b) retirement plan, and paid time off.

Starting Salary: $90,000.00 Annual
Starting compensation is based on meeting minimum qualifications.

ICA Compensation:

Each ICA position has a job grade based on the position’s evaluated job responsibilities, required education and experience, needed skills to perform the job, and professional knowledge. The position’s grade and respective compensation range is determined by the position’s overall responsibilities, including decision making, supervisory/management requirements, resource management and budgeting duties.

Compensation is ultimately determined by the scope of the position and responsibilities, the candidate’s relevant experience, and internal equity, with starting salaries typically falling in the lower half of the compensation range.

Interested candidates should send a resume and letter of interest to jobs@icaboston.org. When applying, please include “Director of Production” in the subject line.


The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).

Other Locations:

Seaport Studio
100 Pier 4 Blvd,
Boston, MA 02210

ICA Watershed
256 Marginal Street
Boston, MA 02128

The ICA is dedicated to building a culturally diverse and pluralistic workforce committed to working in a multicultural environment. Qualified candidates from groups historically underrepresented in the museum professions are strongly encouraged to apply.

The ICA is an Equal Opportunity Employer, committed to being a diverse and inclusive workplace. We are an EOE/AA employer dedicated to fair and inclusive employment practices for all individuals. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact HR-EOE@icaboston.org or 617-478-3171.

Under the supervision of the Chief Preparator, the Installer works with Preparators, Registrars, and Curators in packing artwork for shipping and storage, loading artwork and materials in and out of the facility, preparing the galleries for exhibition, constructing exhibition furniture and elements, performing wall preparation and installing lighting, and maintaining artwork. The installer may be asked to work on other tasks as needed related to equipment storage, materials inventory and shop maintenance. This is a seasonal, hourly position.

Please note:

  • All ICA employees are required to reside in Massachusetts and within a reasonable commuting distance from our Seaport location as of their first day of work.

Responsibilities:

  • Preparation of galleries for exhibitions including demolition and rebuilding of walls, patching, repairing, and painting of the space
  • Use of professional art handling and installation methods
  • Maintenance of exhibition galleries and artwork
  • Maintenance of technical elements in exhibitions
  • Lighting exhibitions
  • Production and fabrication of display furniture and exhibition materials
  • Packing, crating, and moving artwork to a high professional standard
  • Fabrication and installation of exhibition graphics
  • Maintenance of ICA workshop

Qualifications:

  • Experience handling artwork in a variety of media
  • Understanding of the fundamentals of art handling procedures
  • Basic working knowledge of tools and materials
  • Basic working knowledge of audio/visual equipment
  • Ability to take direction, follow instructions, and work as part of a team

Physical Requirements:

  • Requires routine handling of heavy and delicate materials and objects
  • Must be able to lift 40 pounds over head and be able to work on ladders and mechanical lifts
  • Installations periods may require extended work hours and 7 day work weeks

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Hourly Rate Range: $20–$30/hour, commensurate with skillset and experience

Compensation is based on meeting minimum qualifications.

ICA Compensation:

Each ICA position has a job grade based on the position’s evaluated job responsibilities, required education and experience, needed skills to perform the job, and professional knowledge.

The position’s grade and respective compensation range is determined by the position’s overall responsibilities, including decision making, supervisory/management requirements, resource management and budgeting duties. Compensation is ultimately determined by the scope of the position and responsibilities, the candidate’s relevant experience, and internal equity, with starting salaries typically falling in the lower half of the compensation range.

Interested candidates should send a resume and cover letter of interest to tobetz@icaboston.org . When applying, please include “Installer” in the subject line.

The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).

Other Locations:

Seaport Studio
100 Pier 4 Blvd, Second Floor
Boston, MA 02210

ICA Watershed
256 Marginal Street
Boston, MA 02128

The ICA is dedicated to building a culturally diverse and pluralistic workforce committed to working in a multicultural environment. Qualified candidates from groups historically underrepresented in the museum professions are strongly encouraged to apply.

The ICA is an Equal Opportunity Employer, committed to being a diverse and inclusive workplace. We are an EOE/AA employer dedicated to fair and inclusive employment practices for all individuals.

The Visitor Services Associate (seasonal) will provide exceptional customer service to all visitors to the ICA. The ideal candidate will welcome visitors and provide information about the museum, sell general admission, events and theater performance tickets, as well as promote and sell memberships on-site, perform cashiering, cash-handling, and other daily tasks.

This is a part-time, hourly position lasting from April 23, 2024—September 2, 2024. Evenings, weekends, and holiday availability required.

Please note:

  • All ICA employees are required to reside in Massachusetts and within a reasonable commuting distance from our Seaport/Watershed location as of their first day of work.

Responsibilities:

  • Present a friendly and enthusiastic attitude and represent the ICA in a positive and professional manner while selling and process general admission, event, and performance tickets
  • Actively promote and sell ICA Memberships; assist with on-site membership processing
  • Provide general information and respond to visitors’ requests for museum information about the facilities, fees, membership information, and other inquiries in order to assist visitors in their use and enjoyment of the ICA
  • Perform all opening and closing responsibilities and tasks related to admissions and box office
  • Prepare and process group visits and tours, keep informed of exhibitions and events
  • Maintain a neat, organized, and stocked work space
  • Respond to phone calls and email inquiries and forward to applicable departments when necessary
  • Engage in visitor feedback and resolve visitor complaints including processing refunds as needed
  • Control and direct crowds in lobby
  • Access safe, set up cash drawers, and make change at open
  • Assume responsibility for all transactions during shift; return cash drawers and bank change to safe at close, go to bank for change as needed
  • Follow and enforce guidelines, policies, and procedures set forth by the ICA and the Associate Director of Visitor Services
  • Attend quarterly staff meetings
  • Rotate as shift leader as assigned to lead daily tasks and handle opening and closing duties as scheduled
  • Communicate with gallery and security supervisors when required
  • Assist with troubleshooting technical issues and Tessitura operations
  • Complete daily tasks as assigned by shift leader
  • Process donation requests, run event sales reports, and log museum attendance
  • Other duties as assigned

Qualifications:

  • Exceptional customer service and communication skills
  • Possess the ability to remain calm under pressure, use good judgement, and respond effectively to visitor concerns
  • A self-starting attitude with the initiative to keep oneself informed and on-task
  • Ability to work well both with a team and independently
  • Possess the ability to troubleshoot issues and respond effectively during high-volume times
  • Must be reliable, punctual and honest, with a team player attitude
  • Ability to work collegially, professionally, and collaboratively with a diverse group of constituents including staff, visitors, and vendors
  • Provide a high level of customer service to visitors
  • Availability to work 15 flexible hours per week, including evening, weekend shifts, and holidays
  • Must be available to work from April 23, 2024—September 2, 2024

Physical Requirements:

  • Prolonged periods of remaining stationary such as when sitting at admissions desk
  • Ability to lift up to 15 pounds, pushing and pulling, keyboarding and gripping
  • Ability to move about in the office to access file cabinets, printer, and other office equipment
  • Must be able to exchange accurate information with visitors, staff, departments, and with diverse and multigenerational guests

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Pay Rate: $18.00 per hour

Interested candidates should send letter of interest and resume to bthurston@icaboston.org. When applying include “Seasonal Visitor Services Associate” in the subject line of email.


The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).

Other Locations:

Seaport Studio
100 Pier 4 Blvd,
Boston, MA 02210

ICA Watershed
256 Marginal Street
Boston, MA 02128

The ICA is dedicated to building a culturally diverse and pluralistic workforce committed to working in a multicultural environment. Qualified candidates from groups historically underrepresented in the museum professions are strongly encouraged to apply.

The ICA is an Equal Opportunity Employer, committed to being a diverse and inclusive workplace. We are an EOE/AA employer dedicated to fair and inclusive employment practices for all individuals. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact HR-EOE@icaboston.org or 617-478-3171.