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Position Title:             Education Department Coordinator

Department:               Education

Reports To:                 Charlotte Wagner Director of Education and Teacher and Tour Programs Manager

Position Status:          Full Time, Hourly Non-exempt, At Will

Overview:  The Education Department Coordinator manages integral internal and external communication and administration activities for the Education Department and maintains its systems for high efficiency while serving as the primary liaison with the general public and colleagues throughout the museum. The Education Department Coordinator provides administrative and logistical support for education programming and collaborates with the Charlotte Wagner Director of Education and program managers on special projects and initiatives.  Occasional evening and weekend hours required.

The Education Department Coordinator contributes to a culture of collaboration, community, and respect while embodying the principles of ICA’s Quality of Service and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work.

Working at the ICA:

  1. All ICA employees are required to reside in Massachusetts and within commuting distance from our Seaport location as of their first day of work.
  2. The ICA offers the flexibility of a hybrid work week, which averages three to four days a week onsite for employees who are eligible to work remotely (subject to change, and at managers discretion)

Responsibilities:

  • Maintain a working knowledge of all ICA educational programs, workshop offerings and any other museum initiatives impacting communication with audiences and museum staff
  • Oversee the department’s budget framework, which includes: developing and maintaining financial spreadsheets to track expenses, providing department support in tracking and projecting program expenses and reconciling all expenses
  • Maintain and process all credit card receipts; provide accounting office with monthly coded reports
  • Maintain department calendars and schedules, event registration and ticket distribution information, program reports (participation numbers), correspondence and materials related to the Education Committee and Department
  • Coordinate department meetings and assume all responsibility for schedules and agendas; facilitate meetings, as assigned
  • Represent the department and its activities at weekly Operations Meetings and distribute all logistical information; participate in inter-departmental ad-hoc committees, as assigned
  • Maintain all RSVP information and coordinate setup for all committee, community, and volunteer meetings led by department staff
  • Maintain and communicate department systems, processes, and procedures. Oversee orientations for new department members and support their learning; develop materials to support these efforts and mentorship with general administrative processes
  • Oversee the department’s general communication efforts; create and distribute mailings, email blasts, and flyers, as assigned
  • Support Teacher and Tour Programs Manager on facilitating orientations and tours for groups visiting the ICA; lead discussions on ICA exhibitions with groups when necessary
  • With Teacher and Tour Programs Manager, ensure all guided visit and tour requests have staffing coverage
  • Manage the master group visit schedule for the ICA and ICA Watershed.  Process all tour and group visit requests in a timely manner and communicate policies and educational opportunities; disseminate information, as assigned.
  • Work closely with Director of Education on new department initiatives
  • Other responsibilities as assigned.

Qualifications:

  • Minimum 2 years of experience working in an administrative position required
  • Exemplary organization, communication (written and verbal) and customer service skills required
  • Accuracy and attention to detail necessary; demonstrated ability to multi-task in a fast-paced work environment
  • Ability to handle sensitive and confidential information with a high degree of professionalism
  • Ability to work collegially, professionally and collaboratively with a diverse group of constituents including staff, visitors and vendors; ability to remain calm under pressure and use good judgement in responses
  • Possess the ability to work independently, demonstrating initiative and proficiency at problem solving
  • Solid experience with MS Office Suite, particularly Excel, Word, and Power Point; knowledge of Tessitura and JotForm a plus
  • Spanish and/or Haitian Creole speaking ability, a plus
  • Occasional evening and weekend hours required.
  • Must successfully pass a CORI background check

Physical Requirements:

  • Possess mobility to work in an office setting and use office equipment; move about throughout the museum.
  • Prolonged periods of remaining stationary standing and/or moving about during programs and events
  • Ability to lift up to 15 pounds, pushing and pulling, keyboarding and gripping
  • Must be able to exchange accurate information with visitors, staff, departments, and with diverse and multigenerational audiences
  • Ability to see, listen and talk for extended periods in person, over the telephone and computer, and understand printed materials

This is not necessarily an all-inclusive list of position-related responsibilities, duties, skills, efforts, requirements or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The ICA offers an excellent benefit package that includes health, dental and vision insurance, disability/life insurance, flexible spending accounts, 403(b) retirement plan, and paid time off.

Pay Rate: $26.00 per hour

Pay rate is based on meeting minimum qualifications.

ICA Compensation:

Each ICA position has a job grade based on the position’s evaluated job responsibilities, required education and experience, needed skills to perform the job, and professional knowledge. The position’s grade and respective compensation range is determined by the position’s overall responsibilities, including decision making, supervisory/management requirements, resource management and budgeting duties.

Compensation is ultimately determined by the scope of the position and responsibilities, the candidate’s relevant experience, and internal equity, with starting salaries typically falling in the lower half of the compensation range.

How to Apply:

Interested candidates should send a resume and letter of interest to jobs@icaboston.org. When applying, please include “Education Department Coordinator” in the subject line.


The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).

Other Locations:

Seaport Studio
100 Pier 4 Blvd, Second Floor
Boston, MA 02210

ICA Watershed
256 Marginal Street
Boston, MA 02128

The ICA values building a pluralistic workforce to foster a culture of collaboration, community and respect. We are committed to hiring talented, creative and qualified candidates from all backgrounds.

As an Equal Opportunity Employer, the ICA is committed to being a diverse and inclusive workplace. We are dedicated to fair employment practices for all individuals, adhering to all non-discrimination laws. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request reasonable accommodation (as defined by the ADA) to participate in the job application or interview process, contact HR-EOE@icaboston.org or 617-478-3171.

Department: Information Technology

Reports to: Systems Administrator

Position Status: Part Time, Hourly Non-Exempt, Fixed term, At Will

Schedule: 28 hrs per week; schedule to be determined, onsite availability required

Duration: Summer or Fall Co-Op session

Overview: The Institute of Contemporary Art/Boston (ICA) invites qualified students to apply for a part-time, IT Helpdesk Analyst Co-op position. This paid co-op position offers a student the opportunity to experience the varying aspects of museum IT at one of the leading contemporary art museums in the country.

The work of the IT department is integral to strengthening institutional infrastructure, investing in and embracing evolving museum technologies, and supporting the diverse individuals that utilize them. We contribute to the organization’s technological readiness by identifying data needs and data management systems that will offer institution-wide integration, addressing growing requirements across museum departments. Our cross-departmental collaborations support not only our visitor experience but also our fellow staff through our infrastructure and support desk.

The IT Helpdesk Analyst Co-op contributes to a culture of collaboration, community, and respect while embodying the principles of ICA’s Quality of Service and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work.

About the role: The IT Helpdesk Analyst Co-op will have two primary areas to focus on: aiding with helpdesk tickets and managing at least one long-term project.

Responsibilities:

Helpdesk ticketing

  • In this area you will be exposed to all aspects of IT at the institution. Tickets from our automated system will be assigned to you and initially you will work with the IT staff to collaboratively complete the request. As your level of comfort increases you will be expected to take ownership of tickets assigned to you including any research required, opening vendor tickets, etc.

Long term project

  • After the third week of the co-op term, we will collaboratively select a long term project to be completed within the term. This will be guided by the specific interests of the student and can include generating documentation, researching a specific problem/technology solution, doing a security audit, developing a tool to solve a need, etc.

Sample ticket duties

  • Front line management of trouble tickets submitted by end users or generated internally from the IT team including cross platform support for MS Office, file and print access, application access, presentation support etc.
  • Onboarding/offboarding of associates including creating/disabling user IDs, mailboxes, phone profiles etc.
  • Just in time training/support for end users as needed.

Sample long term projects

  • Manage device inventory as well as imaging of devices and management of end user software portfolio.
  • Assist in maintaining local network (switches, VLANs, cable plant, VMWare infrastructure) and wide-area communication networks and maintenance/ configuration of firewall to ensure reliable and secure network access for business applications.
  • Participate in project management of large deployments/upgrades.

Skills and Qualifications:

Ideally a successful candidate will have some experience and exposure to the core technologies we support at the ICA:

  • Microsoft Windows and Apple desktop operating systems
  • Microsoft Windows servers including file services, active directory
  • Microsoft Office 365 as well as SharePoint
  • Wireless and wired networks

Technology is not everything, we also expect the successful candidate to bring the following:

  • Good communications skills with non-technical users.
  • Ability to work independently as well as collaboratively and to discern when each is called for.
  • An appreciation and enthusiasm for the role cultural institutions play in our community.

Physical Requirements:

  • Must be able to exchange accurate information with staff and vendors.
  • Prolonged periods of remaining stationary, standing and/or moving about throughout the museum’s three locations.
  • Occasionally lift up to 30lbs; climb a ladder on occasion.
  • Possess mobility to move about in an office to access monitors, printers, and other equipment.

Rate: $19 per hour

Starting compensation is based on meeting minimum qualifications.

Interested candidates should send a letter of interest and resume to jobs@icaboston.org and jabellas@icaboston.org. When applying include “IT Helpdesk Analyst Co Op” in the subject line.


The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).

Other Locations:

Seaport Studio
100 Pier 4 Blvd, Second Floor
Boston, MA 02210

ICA Watershed
256 Marginal Street
Boston, MA 02128

The ICA values building a pluralistic workforce to foster a culture of collaboration, community and respect. We are committed to hiring talented, creative and qualified candidates from all backgrounds.

As an Equal Opportunity Employer, the ICA is committed to being a diverse and inclusive workplace. We are dedicated to fair employment practices for all individuals, adhering to all non-discrimination laws. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request reasonable accommodation (as defined by the ADA) to participate in the job application or interview process, contact HR-EOE@icaboston.org or 617-478-3171.

Department: Admissions
Reports to: Visitor Services Manager
Position Status: Full-Time, Hourly Non-Exempt, At Will

The ICA offers a unique and rewarding work environment for those with an interest in contemporary art and culture. With a rich and ever-evolving calendar of exhibitions, performances, film screenings, and public programs, staff in our visitor services department are part of a dynamic institution that thrives on creativity and community engagement. Located on Boston’s scenic waterfront, working at the ICA provides a beautiful and inspiring setting to connect with visitors from all backgrounds and to play a key role in shaping meaningful, memorable experiences every day. Come join our team.

The Visitor Services Supervisor is integral to providing an enriching ICA experience, through supporting our Visitor Services team, ensuring top-notch service for every visitor, and helping keep our operations running smoothly. Reporting to and working collaboratively with the Visitor Services Manager, this role serves as the onsite supervisor of the Visitor Services team, point-person for customer service as related to the Visitor Services department, assisting with ticketing operations, and contributing to data and sales reporting.

The Visitor Services Supervisor must be available to work evenings, weekends, holidays, and performances/special events. This full-time, hourly position is required to work onsite.

The Visitor Services Supervisor contributes to a culture of collaboration, community, and respect while embodying the principles of ICA’s Quality of Service and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work.

Please note:

  • All ICA employees are required to reside in Massachusetts and within commuting distance from our Seaport location as of the first day of work.

Responsibilities:

Supervisory

  • Supervise and support the Visitor Services staff during daily operations
  • Ensure assigned tasks are completed and guidelines and protocol are being followed at all times, as set forth by the Visitor Services Manager
  • Act as the onsite point-person for customer service within the Visitor Services department
  • Help with hiring, training, and onboarding team members
  • Provide in-the-moment coaching and supervision for the Visitor Services team
  • Assist Visitor Services Manager with scheduling, shift coverage, and team communication
  • Assist the Visitor Services Manager in planning and presenting at regular Visitor Services staff meetings; assist in ensuring staff are knowledgeable on and following institutional policies and procedures and participating in organizational meetings, trainings, and events
  • Regularly meet with Visitor Services Manager to provide feedback on staff performance and attendance
  • Assist Visitor Services Manager in the management of admissions, box office, and visitor flow during busy times
  • Manage daily cash deposits
  • Manage inventory and distribution of printed materials at the Visitor Services desk
  • Assist with administrative duties and special projects as directed by the Visitor Services Manager
  • Share visitor feedback and staff performance insights with leadership

Customer Service

  • Ensure Visitor Services staff is adhering to the ICA’s Quality of Service Training by acting as a resource on best practices and providing ongoing coaching and guidance to staff
  • Maintain current knowledge of exhibitions, events, and programs
  • Support crowd control and ensure safety in collaboration with security and gallery staff

Tessitura Support

  • Maintain Tessitura performance builds for regular and recurring events and performances as directed by the Visitor Services Manager
  • Assist Visitor Services Manager with TNEW maintenance as directed by the Visitor Services Manager
  • Process library memberships as assigned
  • Troubleshoot technical issues with Tessitura in the moment

Membership Support

  • Provide support to the Visitor Services team for onsite membership sales
  • Act as a resource for Visitor Services team for questions or issues regarding onsite memberships
  • Assist the Membership department with administrative support and data entry as needed
  • Collaborate with the Membership department and Visitor Services Manager on training the Visitor Services team in membership operations

Qualifications

  • Experience in team supervision and customer service
  • Excellent communication skills and demonstrated ability to lead and influence team members, fostering collaboration and achieving common goals
  • Possess the ability to remain calm under pressure, use good judgement, and respond effectively to visitor and staff concerns
  • Comfort with technology and ticketing systems (Tessitura experience a plus)
  • Ability to work a flexible schedule including evenings, weekends, and occasional holidays
  • Must be reliable, punctual, honest, with a team player attitude
  • Ability to work collegially, professionally, and collaboratively with a diverse group of constituents including staff, visitors, and vendors

Physical Requirements:

  • Prolonged periods of remaining stationary working on a computer
  • Ability to move about in the office to access files, printers, etc.
  • Ability to lift up to 15 pounds, pushing and pulling, keyboarding and gripping
  • Must be able to exchange accurate information with visitors, staff, departments, and vendors.
  • Ability to see, listen, and talk for extended periods in person, over the telephone and computer, and understand printed materials

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The ICA offers an excellent benefit package that includes health, dental and vision insurance, disability/life insurance, flexible spending accounts, 403(b) retirement plan, and paid time off.

Starting Rate: $21.50 per hour
Starting compensation is based on meeting minimum qualifications.

ICA Compensation

Each ICA position has a job grade based on the position’s evaluated job responsibilities, required education and experience, needed skills to perform the job, and professional knowledge. The position’s grade and respective compensation range is determined by the position’s overall responsibilities, including decision making, supervisory/management requirements, resource management and budgeting duties.

Compensation is ultimately determined by the scope of the position and responsibilities, the candidate’s relevant experience, and internal equity, with starting salaries typically falling in the lower half of the compensation range.

Interested candidates should send a resume and letter of interest to jobs@icaboston.org and gleavitt@icaboston.org. When applying, please include “Visitor Services Supervisor” in the subject line.


The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).

Other Locations:

Seaport Studio
100 Pier 4 Blvd, Second Floor
Boston, MA 02210

ICA Watershed
256 Marginal Street
Boston, MA 02128

The ICA values building a pluralistic workforce to foster a culture of collaboration, community and respect. We are committed to hiring talented, creative and qualified candidates from all backgrounds.

As an Equal Opportunity Employer, the ICA is committed to being a diverse and inclusive workplace. We are dedicated to fair employment practices for all individuals, adhering to all non-discrimination laws. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request reasonable accommodation (as defined by the ADA) to participate in the job application or interview process, contact HR-EOE@icaboston.org or 617-478-3171.

The Director of Facilities is responsible for overseeing the effective, efficient, and safe maintenance and operation of the ICA’s three facilities (Seaport Museum, the Watershed and Seaport Studio). The ICA’s 65,000 square foot Seaport Museum is an architecturally acclaimed building designed by Diller, Scofidio + Renfro and completed in 2006, supporting an annual visitation of 300,000 people. 

This position provides the management, direction, and planning to ensure the museum environment supports the climate requirements of artwork while maintaining a safe, functional, and comfortable space for visitors, staff, artists, and constituents. The Director of Facilities will play a critical role in maintaining HVAC systems and the building infrastructure, preparing annual budgets and facilities plans, and identifying long-term capital projects. The Director of Facilities will provide guidance and planning for large-scale building improvement projects and identify future facility needs based on the museum’s programmatic vision. This is a full-time, salaried position.

The Director of Facilities will oversee a facilities team consisting of staff, consultants, and vendors, and will supervise the Facilities Manager. The Director of Facilities and the facilities team works closely with the ICA Security, Visitor Services, and Curatorial Departments. This position reports to the ICA’s Deputy Director.  

The position requires an onsite presence of five days a week, with weekend and after-hours emergency response coverage as required. 

The Director of Facilities contributes to a culture of collaboration, community, and respect while embodying the principles of ICA’s Quality of Service and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work. 

Working at the ICA

  • All ICA employees are required to reside in Massachusetts and within a reasonable commuting distance from our Seaport location as of their first day of work.  

Responsibilities:

  • Facility Operations & Maintenance: Oversee the daily cleaning, operation, maintenance, and repair of building systems and spaces including lighting, plumbing, electrical and other mechanical infrastructure to ensure smooth, efficient, and safe operations. Develop and implement preventive maintenance schedules to reduce downtime, extend equipment life and ensure systems are operating in an effective and efficient manner. Develop and implement creative solutions within the budgeted resources provided. 
  • Building Environment: Oversee all aspects of the building’s HVAC systems (Seaport Museum and Watershed) and Building Automation System (Seaport Museum) including hands-on monitoring, addressing fluctuations with systems as needed, and overseeing equipment repairs and adjustments with contracted vendors. Responsible for maintaining museum temperature and humidity levels critical for art preservation in compliance with museum industry standards and collaborating with Senior Registrar on requisite data reporting. 
  • Budget & Financial Management: Working with the Deputy Director, prepare the Facilities Department annual budget. Track expenses, manage costs, and ensure projects are completed within financial constraints. Procure, negotiate and manage vendor contracts and service agreements. 
  • Team Leadership & Development: Attend staff meetings, representing the Facilities Department. Hire, train, and supervise facilities staff to ensure high performance, accountability, and professional growth. Foster a culture of teamwork and service excellence. Work cross-departmentally to ensure that the building environment supports exhibitions, events, programs, and a positive visitor and staff experience 
  • Customer Service & Stakeholder Support: Serve as the primary point of contact for facility-related concerns, providing responsive service and collaborating with internal stakeholders to address needs effectively. 
  • Special Event Support: Oversee coordination of facilities team with event planners to ensure that event spaces are prepared and restored to their original condition and layout post-event. Assist with the setup and breakdown of museum events, including arranging tables, chairs, and other equipment as specified by event plans, as needed.  
  • Regulatory Compliance & Safety: Ensure facilities meet all local, state, and federal regulations, including compliance with building codes, occupancy permits, OSHA standards, ADA requirements and Chapter 91 Management Plans. Conduct and document monthly/quarterly/annual inspections, testing and maintenance of ICA buildings, building systems and equipment to identify issues and schedule appropriate work.    
  • Storm, Emergency Preparedness & Risk Management: Ensure plans and communication protocols are in place to minimize the impact of storms, natural disasters, and/or power outages at all three museum sites. Create and maintain emergency response plans for facility-related incidents. Working collaboratively with the Director of Security and Safety, respond promptly to emergencies and oversee risk mitigation strategies to protect people and property. 
  • Project Management: Working with the Deputy Director, plan and oversee construction, renovation and improvement projects, hire and manage consultants for space expansion, improvements, and space repurposing efforts. 
  • Sustainability Initiatives: Develop and implement sustainability programs to reduce energy usage, manage waste, and promote environmentally friendly practices. 
  • Space Planning & Utilization: Optimize the use of space to meet organizational needs, managing layouts, office moves, and workspace reconfigurations.  
  • Records Management: Maintain accurate and comprehensive records of all building drawings, improvements, repairs, preventive maintenance, building/equipment warranties and equipment purchases. 

Qualifications:

  • Minimum of seven years’ experience as a Facilities Manager or Director, with a focus on HVAC and automated building control systems, preferably in a museum, cultural institution, or similar environment with a focus on climate control and collections management
  • Degree in Facilities Management, Engineering, or related field
  • Previous experience managing a team of individuals, vendors, assigning tasks, providing feedback, resolving conflicts, and ensuring department goals are achieved
  • In-depth knowledge of HVAC equipment, systems design, and operational procedures
  • Strong understanding of building codes, safety regulations, and environmental control requirements specific to art conservation
  • Strong budget preparation and tracking skills
  • Experience with preparing long term facility plans and budgets preferred
  • Project management experience, including managing project budgets, timelines, and multi-disciplinary teams
  • Excellent leadership and interpersonal skills with a collaborative approach to problem-solving
  • Strong communication skills, both written and verbal, with the ability to work across departments and with external vendors and contractors
  • Familiarity with sustainability practices and energy-efficient technologies is highly desirable
  • Ability to adapt to a dynamic, fast-paced work environment while ensuring high standards of care and operational efficiency
  • Familiarity with federal, state, and local regulations and safety practices. OSHA 10 certification preferred
  • Proficiency in MS Office skills, SharePoint, Word, Excel, and PowerPoint; capacity to learn relevant software and database applications as needed
  • Ability to be on-site during emergencies or when immediate attention to building systems is required
  • Must be able to exchange accurate information with visitors, staff, departments, and with diverse and multigenerational guests 

Physical Requirements:

  • Ability to lift 50 lbs., work on a ladder and operate mechanical equipment
  • Ability to climb stairs if elevators are unavailable 
  • Staff in this position use and/or operate a hand-held radio for communication. Possess mobility to work in an office setting and use office equipment; move about throughout the museum locations, and travel offsite to different locations 
  • Ability to see, listen and talk for extended periods in person, over the telephone and computer, and understand printed materials

This is not necessarily an all-inclusive list of position-related responsibilities, duties, skills, efforts, requirements or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The ICA offers an excellent benefit package that includes health, dental and vision insurance, disability/life insurance, flexible spending accounts, 403(b) retirement plan, and paid time off.  

Starting Salary: $140,000 Annual 

Starting compensation is based on meeting minimum qualifications. 

Each ICA position has a job grade based on the position’s evaluated job responsibilities, required education and experience, needed skills to perform the job, and professional knowledge.   

The position’s grade and respective compensation range is determined by the position’s overall responsibilities, including decision making, supervisory/management requirements, resource management and budgeting duties.  

Compensation is ultimately determined by the scope of the position and responsibilities, the candidate’s relevant experience, and internal equity, with starting salaries typically falling in the lower half of the compensation range.  

How to Apply: 

Interested candidates should send a resume and letter of interest to jobs@icaboston.org. When applying, please include “Director of Facilities” in the subject line. 


The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).

Other Locations:

Seaport Studio
100 Pier 4 Blvd, Second Floor
Boston, MA 02210

ICA Watershed
256 Marginal Street
Boston, MA 02128

The ICA values building a pluralistic workforce to foster a culture of collaboration, community and respect. We are committed to hiring talented, creative and qualified candidates from all backgrounds.

As an Equal Opportunity Employer, the ICA is committed to being a diverse and inclusive workplace. We are dedicated to fair employment practices for all individuals, adhering to all non-discrimination laws. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request reasonable accommodation (as defined by the ADA) to participate in the job application or interview process, contact HR-EOE@icaboston.org or 617-478-3171.

The ICA Waterfront Ambassador is a seasonal, part-time position responsible for providing exceptional customer service to all visitors by assisting with travel via water shuttle service from the ICA dock (Seaport) and ensuring visitor safety to and from the ICA Watershed (East Boston).  This position requires working outdoors near water and may experience weather fluctuations during scheduled shifts.

This seasonal position runs from May 6 – September 1, 2025, Evenings, weekends, and holiday availability required.

The Seasonal Waterfront Ambassador contributes to a culture of collaboration, community, and respect while embodying the principles of ICA’s Quality of Service and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work.

Working at the ICA:

  • All ICA employees are required to reside in Massachusetts and within commuting distance from our Seaport/Watershed location as of their first day of work.

Responsibilities:

  • Provide a friendly and enthusiastic attitude and represent the ICA in a professional and positive manner while assisting visitors at the ICA Seaport and East Boston docks 
  • Scan tickets, control and direct crowds at the ICA Seaport and East Boston docks 
  • Ensure visitor safety at the ICA Seaport and East Boston docks during boarding/departing water shuttles 
  • Provide general information and respond to visitors’ inquiries regarding museum information for both the ICA and Watershed locations  
  • Engage in visitor feedback and respond/resolve visitor concerns 
  • Follow and enforce guidelines, policies, and procedures set forth by the ICA and the Visitor Services Manager
  • Ensure required visitor information is communicated with Visitor Services staff at the ICA, Watershed building, Watershed dock, and Water Shuttle staff 
  • Other duties as assigned 

Qualifications:

  • Exceptional customer service and communication skills 
  • Possess the ability to remain calm under pressure, use good judgement and            respond effectively to visitor concerns 
  • A self-starting attitude with the initiative to keep oneself informed and on-task 
  • Ability to work well both with a team and independently 
  • Ability to troubleshoot and respond effectively during high-volume periods 
  • Ability to work collegially, professionally and collaboratively with a diverse group of       constituents including staff, visitors, and vendors 
  • Must be able to exchange accurate information with visitors, staff, departments, and with diverse and multigenerational guests.
  • Must be able to work a flexible schedule, including weekends and holidays 
  • Must be reliable, punctual and honest, with a team player attitude 
  • Bi-lingual Spanish/English language fluency strongly preferred 
  • Must be available to work May 6 – September 1, 2025

Physical Requirements:

  • Prolonged periods of remaining stationary such as sitting or standing at the dock
  • Ability to work outdoors on the waterfront, rain or shine
  • Ability to lift up to 15 pounds, pushing and pulling
  • Staff in this position use and/or operate a hand-held radio for communication.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Pay Rate: $19 per hour

Interested candidates should send letter of interest and resume to bthurston@icaboston.org and jobs@icaboston.org. When applying include “Waterfront Ambassador” in the subject line of email.


The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).

Other Locations:

Seaport Studio
100 Pier 4 Blvd, Second Floor
Boston, MA 02210

ICA Watershed
256 Marginal Street
Boston, MA 02128

The ICA values building a pluralistic workforce to foster a culture of collaboration, community and respect. We are committed to hiring talented, creative and qualified candidates from all backgrounds.

As an Equal Opportunity Employer, the ICA is committed to being a diverse and inclusive workplace. We are dedicated to fair employment practices for all individuals, adhering to all non-discrimination laws. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request reasonable accommodation (as defined by the ADA) to participate in the job application or interview process, contact HR-EOE@icaboston.org or 617-478-3171.

The Visitor Services Associate (seasonal) will provide exceptional customer service to all visitors to the ICA. The ideal candidate will welcome visitors and provide information about the museum, sell general admission, events and theater performance tickets, as well as promote and sell memberships onsite, perform cashiering, cash-handling, and other daily tasks.

This is a seasonal part-time, hourly position lasting from May 6, 2025 – September 1, 2025. Must be available to work evenings, weekends, and holidays including Memorial Day (Mon, May 26th), Juneteenth (Thu, Jun 19th), and Labor Day (Mon, Sep 1st).

The Seasonal Visitor Services Associate contributes to a culture of collaboration, community, and respect while embodying the principles of ICA’s Quality of Service and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work.

Working at the ICA:

  • All ICA employees are required to reside in Massachusetts and within commuting distance from our Seaport/Watershed location as of their first day of work.

Responsibilities:

  • Provide a friendly and enthusiastic attitude and represent the ICA in a professional and positive manner while selling and processing general admission, event, and performance tickets
  • Actively promote and sell ICA Memberships; assist with onsite membership processing
  • Provide general information and respond to visitors’ requests for museum information regarding the facilities, fees, membership information, and other inquiries to better assist visitors with their experience and enjoyment of the ICA
  • Perform end to end responsibilities and tasks related to admissions and box office opening and closing
  • Prepare and process group visits and tours, keep informed of exhibitions and events
  • Maintain a neat, well organized, and stocked workstation
  • Respond to phone calls and email inquiries and forward to applicable departments when necessary
  • Engage in visitor feedback and resolve visitor concerns, including processing refunds as needed
  • Control and direct visitors congregating in lobby and outside retail store.
  • Access safe, prepare cash drawers, and make change for museum opening
  • Assume responsibility for workstation transactions during shift; reconcile and return cash drawer contents and bank change to safe at close, go to bank for change as needed
  • Follow and enforce guidelines, policies, and procedures set forth by the ICA and the Director of Visitor Operations
  • Attend staff meetings as required
  • Rotate as assigned by shift leader to lead daily tasks and handle opening and closing duties as scheduled
  • Communicate with gallery and security supervisors when required
  • Assist with troubleshooting technical issues and Tessitura operations
  • Complete daily tasks as assigned by shift leader
  • Process donation requests, run event sales reports, and log museum attendance
  • Other duties as assigned

Qualifications:

  • Exceptional customer service and communication skills
  • Possess the ability to remain calm under pressure, use good judgement, and respond effectively to visitor concerns
  • A self-starting attitude with the initiative to keep oneself informed and on-task
  • Ability to work well both with a team and independently
  • Possess the ability to troubleshoot issues and respond effectively during high-volume times
  • Must be reliable, punctual and honest, with a team player attitude
  • Ability to work collegially, professionally and collaboratively with a diverse group of constituents including staff, visitors, and vendors
  • Provide a high level of customer service to visitors
  • Must be able to exchange accurate information with visitors, staff, departments, and with diverse and multigenerational guests.
  • Availability to work a minimum of 15 flexible hours per week including evening, weekend shifts, and holidays including Memorial Day (Mon, May 27), Juneteenth (Thu, Jun 19), and Labor Day (Mon, Sep 1).

Physical Requirements:

  • Prolonged periods of remaining stationary such as when sitting at admissions desk
  • Ability to lift up to 15 pounds, pushing and pulling, keyboarding and gripping
  • Ability to move about in the office to access file cabinets, printer, and other office equipment

Pay Rate: $19 per hour

Interested candidates should send letter of interest and resume to bthurston@icaboston.org and jobs@icaboston.org. When applying include “Seasonal Visitor Services Associate” in the subject line of email.


The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).

Other Locations:

Seaport Studio
100 Pier 4 Blvd, Second Floor
Boston, MA 02210

ICA Watershed
256 Marginal Street
Boston, MA 02128

The ICA values building a pluralistic workforce to foster a culture of collaboration, community and respect. We are committed to hiring talented, creative and qualified candidates from all backgrounds.

As an Equal Opportunity Employer, the ICA is committed to being a diverse and inclusive workplace. We are dedicated to fair employment practices for all individuals, adhering to all non-discrimination laws. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request reasonable accommodation (as defined by the ADA) to participate in the job application or interview process, contact HR-EOE@icaboston.org or 617-478-3171.

The ICA Visitor Assistants are reliable, strong customer service oriented individuals who combine the responsibilities of gallery safeguarding with museum information and exhibition interpretation. Visitor Assistants are responsible for overseeing the gallery spaces and protecting the art while ensuring a positive museum experience by providing exemplary customer service and education. The Visitor Assistant will have the opportunity to work as a key member of an education-oriented, visitor-centered staff. This is an exciting opportunity to contribute meaningfully to the visitors’ experience of ICA exhibitions. This is a part-time, hourly position.

The Visitor Assistant contributes to a culture of collaboration, community, and respect while embodying the principles of ICA’s Quality of Service and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work.

Please note:

  • All ICA employees are required to reside in Massachusetts and within commuting distance from our Seaport location as of their first day of work.

Responsibilities:

  • Serve as a liaison to visitors while promoting safety of the museum, communicate clearly and consistently with visitors to ensure a positive museum experience while facilitating safe and engaging interactions with artwork
  • Remain informed and up-to-date of artwork on view, enhance visitor experience through interpretation and engaging inquiry based conversation
  • Monitor visitors in gallery areas to provide smooth flow of visitation, prioritize artwork and visitor safety during regular museum hours, onsite programs, and special events
  • Enforce museum guidelines in a clear and friendly manner
  • Work in conjunction with gallery supervisors and security to respond to emergency situations
  • Assist with use of educational resources and spaces and promote programs when applicable
  • Assist in maintaining inventory of brochures, literature, and gallery resources for the public
  • Engage with visitors to answer questions and resolve concerns, partner with gallery supervisors to share feedback and resolve visitor experience concerns
  • Report artwork incidents to gallery supervisors
  • Contribute to regular educational gallery programming, such as Pop-Up Talks and weekend family book readings
  • Attend staff exhibition trainings, museum-wide trainings, all staff, and education department meetings as able
  • Additional duties as directed by management

Qualifications

  • Six months or more customer service experience required, preferably in retail, hospitality, or cultural organizations
  • Ability to work under pressure in a fast-paced and diverse environment
  • Experience with contemporary art, public speaking, and museum education a plus
  • Experience with safety protocols is a plus
  • Ability to be assertive if needed to enforce museum guidelines
  • Solid interpersonal, problem solving, and communication skills
  • Ability to interact with individuals of all ages, abilities, and backgrounds
  • Ability to identify, react to, and resolve visitor-related issues in the moment; strong decision-making skills required
  • Ability to work collegially, professionally, and collaboratively with a diverse group of constituents including staff, visitors, and vendors
  • Bilingual or multilingual a plus
  • Must be able to work a weekly set schedule, including some evenings, weekends, and holidays

Physical Requirements:

  • Visitor Assistants must adhere to dress code and ICA policies
  • Work for this position is performed in a museum setting and involves working with the public and all that entails
  • Prolonged periods of remaining stationary, standing, and/or moving about throughout the galleries
  • Staff in this position use and/or operate a hand-held radio for communication

Pay Rate: $19 per hour

Interested candidates should send a letter of interest and resume to dpires@icaboston.org. When applying include “Visitor Assistant” in the subject line of the email.


The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation (Red and Silver Line).

Other Locations:

Seaport Studio
100 Pier 4 Blvd, Second Floor
Boston, MA 02210

ICA Watershed
256 Marginal Street
Boston, MA 02128

The ICA values building a pluralistic workforce to foster a culture of collaboration, community and respect. We are committed to hiring talented, creative and qualified candidates from all backgrounds.

As an Equal Opportunity Employer, the ICA is committed to being a diverse and inclusive workplace. We are dedicated to fair employment practices for all individuals, adhering to all non-discrimination laws. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request reasonable accommodation (as defined by the ADA) to participate in the job application or interview process, contact HR-EOE@icaboston.org or 617-478-3171.