Visitor Services Associate – Seasonal

Position Title: Visitor Services Associate – Seasonal

Department: Admissions

Reports to: Visitor Services Manager

Position Status: Part Time, Hourly, Non-Exempt, At Will (onsite)

Seasonal Position from April 28, 2026 – September 27, 2026

Overview: The Visitor Services Associate (seasonal) will provide exceptional customer service to all visitors to the ICA. The ideal candidate will welcome visitors and provide information about the museum, sell general admission, events and theater performance tickets, as well as promote and sell memberships onsite, perform cashiering, cash-handling, and other daily tasks.

This is a seasonal part-time, hourly position lasting from April 28, 2026 – September 27, 2026. Must be available to work evenings, weekends, and holidays including Memorial Day (Mon, May 25^th), Juneteenth (Fri, Jun 19^th), and Labor Day (Mon, Sep 7^th).

The Seasonal Visitor Services Associate contributes to a culture of collaboration, community, and respect while embodying the principles of ICA’s Quality of Service and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work.

WORKING AT THE ICA:

1. All ICA employees are required to reside in Massachusetts and within commuting distance from our Seaport location as of their first day of work.

Responsibilities:

• Provide a friendly and enthusiastic attitude and represent the ICA in a professional and positive manner while selling and processing general admission, event, and performance tickets
• Actively promote and sell ICA Memberships; assist with onsite membership processing
• Provide general information and respond to visitors’ requests for museum information regarding the facilities, fees, membership information, and other inquiries to better assist visitors with their experience and enjoyment of the ICA
• Perform end to end responsibilities and tasks related to admissions and box office opening and closing
• Prepare and process group visits and tours, keep informed of exhibitions and events
• Maintain a neat, well organized, and stocked workstation
• Respond to phone calls and email inquiries and forward to applicable departments when necessary
• Engage in visitor feedback and resolve visitor concerns, including processing refunds as needed
•  Manage and direct lobby crowds to ensure a positive visitor experience Access safe, prepare cash drawers, and make change for museum opening
• Assume responsibility for workstation transactions during shift;
• Follow and enforce ICA policies, procedures, and Visitor Services guidelines Attend staff meetings as required
• Rotate as assigned by shift leader to lead daily tasks and handle opening and closing duties as scheduled
• Communicate with gallery and security supervisors when required
• Assist with troubleshooting technical issues and Tessitura operations
• Complete daily tasks as assigned by shift leader
• Process donation requests, run event sales reports, and log museum attendance
• Other duties as assigned

Qualifications:

• Exceptional customer service and communication skills
• Ability to remain calm under pressure, exercise good judgment, and respond effectively to visitor concerns 
• Self-motivated with the ability to stay informed, organized, and on task 
• Ability to work both independently and collaboratively as part of a team 
• Strong troubleshooting skills, particularly during high-volume periods Reliable, punctual, and dependable with a positive, team-oriented attitude  
• Ability to work collegially, professionally and collaboratively with a diverse group of constituents including staff, visitors, and vendors
• Provide a high level of customer service to visitors
• Must be able to exchange accurate information with visitors, staff, departments, and with diverse and multigenerational guests.
• Availability to work a minimum of 15 flexible hours per week including evenings, weekends, and holidays including Memorial Day, Juneteenth, and Labor Day.
• Must be available through September 27, 2026
• Bilingual Spanish/English fluency strongly preferred

Physical Requirements:

• Prolonged periods of remaining stationary such as when sitting at admissions desk
• Ability to lift up to 15 pounds, pushing and pulling, keyboarding and gripping
• Ability to move about in the office to access file cabinets, printer, and other office equipment

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Pay Range: $19.00 – $19.00 per hour (this is a fixed rate position)

Interested candidates should send letter of interest and resume to bthurston@icaboston.org and jobs@icaboston.org. When applying include “Seasonal Visitor Services Associate” in the subject line of email.