Updated Mask Policy

Face coverings are required inside the ICA  for all visitors, regardless of vaccination status, in accordance with CDC recommendations and Boston city regulations. The ICA will provide disposable face coverings to visitors as needed. 

Theater and Event Vaccination Policy

To support a safer return to in-person, indoor events, and programs, all attendees of the following programs will be required to show proof of full vaccination against Covid-19 beginning on September 23, 2021:

  • seated programs in the Barbara Lee Family Foundation Theater, including performances, talks and lectures, and film screenings
  • ICA-hosted events where food and/or beverages are served, including exhibition opening receptions and dinners and donor and member events and receptions

Proof of vaccination will be required for entry to above programs and can be provided by showing your physical CDC COVID-19 Vaccination Record Card or a photo of your card on your phone. Individuals who do not provide proof of vaccination (or, for those with a qualifying exemption, a negative test) will not be admitted. The ICA is unable to provide refunds to those who do not abide by this policy. 

The ICA is not currently accepting testing as an alternative to being fully vaccinated except for individuals who need reasonable accommodations due to a medical exception or sincerely held religious belief. These attendees must provide proof of a negative Covid-19 PCR test taken within 72 hours of the event and may be asked to attest to their exemption request at time of purchase. 

Youth under 12, who are not currently eligible for vaccination, may attend theater performances and ICA-hosted events and must wear a face covering at all times. 

General + Safety

What measures is the ICA taking to help facilitate healthy visits?  

The ICA continues to implement many safety protocols at the museum:  

  • A limited number of visitors may enter the galleries at any time; timed tickets are required and advance ticket reservations are strongly encouraged.
  • Face coverings are required inside the ICA  for all visitors, regardless of vaccination status; disposable masks are available if needed.
  • We are ensuring adequate fresh air intake and our air handlers are outfitted with MERV14 final filtration. 
  • Most printed materials and exhibition labels and text have been moved to digital platforms accessible via mobile device at icaboston.org/welcome
  • Food and drink are not allowed in the museum at this time 
  • See Visit Policy here.  

Do I have to wear a face covering? 
Face coverings are required inside the ICA for all visitors, regardless of vaccination status, in accordance with CDC recommendations and Boston city regulations. The ICA will provide disposable face coverings to visitors as needed. Face coverings are not currently required for events and programming in the ICA’s outside spaces.

According to state guidelines, when you wear a cloth mask, it should:  

  • Cover your nose and mouth 
  • Fit snugly around the nose and chin with no large gaps around the sides of the face 
  • Be secured with ties or ear loops 
  • Include two to three fabric layers 
  • Allow for breathing without restriction  
  • Be able to be laundered and machine dried without damage or change to shape 

What cleaning protocols do you have in place during the pandemic?  
The ICA follows CDC guidelines for cleaning and hygiene protocols.

Have you made any changes to climate control or air filtration? 
We are ensuring adequate fresh air intake and our air handlers are outfitted with MERV14 final filtration.

Are refreshments available for purchase?  
Beverages and light refreshments are available for purchase on site. Visitors may also consume their own snacks on the covered Grandstand behind the museum or visit one of the many nearby businesses listed on our neighborhood map

Can I bring food or drink into the museum?  
At this time, visitors are asked not to consume food or drink in the building. The covered Grandstand behind the building is available for eating and drinking, along with outdoor tables and chairs.  

What can I bring to the museum? 
Because space at the museum is limited, we respectfully request that visitors travel light! The ICA does not allow bulky items in the galleries, including: backpacks of any size, shopping bags, umbrellas, skateboards, helmets, yoga mats, and other items 11 x 14 inches (28 x 35.5 cm) or larger. For safety, suitcases and large musical instruments are not permitted in the building. Short-term luggage storage can be found at South Station or Rowes Wharf Water Taxi (if you are using their water taxi service). The museum reserves the right to refuse other items. Additional items that are not permitted in the galleries include food, beverages, water bottles, poster tubes, flowers, and balloons. Visitors are permitted to wear coats in the galleries. 

Where can I park to visit the ICA? 
The ICA does not own a parking lot. Limited street parking is available near the museum. Paid parking lots are also available, and visitors may be dropped off right in front of the museum. See additional parking options here. 

Ticketing    

Are timed tickets required?  
Yes. Timed tickets are required for entry to the museum; advanced reservations are strongly recommended. We ask visitors to arrive within their designated time slot; you may stay through closing. Last entry is 20 minutes before closing.

Do I need a timed ticket even when the museum is free, as on Free Thursday Nights?  
Yes, timed tickets are required for free days and nights. Timed tickets for Free Thursday Nights become available at 10 AM the morning of. 

What happens if I miss my time slot?  
Your ticket is valid for entry during the listed timeframe. If you arrive after the entry time displayed on your ticket we will be unable to guarantee your admission – however we will do our best to accommodate you with a later entry time. No refunds will be issued for a missed time slot. 

How long can I stay in the museum? 
Once you check in with your timed ticket, you may stay until museum closing time. 

I have a free admission pass, or am eligible for free admission. How do I get a timed ticket? 
For free passes, reciprocal member benefits, and some discounts, including Blue Star, EBT, and for federal disability benefit recipients, request tickets here 

Please note: some passes or identification cards may need to be presented at check-in to verify your discount.

I’m a corporate member. How do I get a timed ticket? 
Corporate members may request a ticket by filling out a request form and our visitor services team will complete your order. Please note that you will need to use your company email address to use this benefit.  

I’m a university member. How do I get a timed ticket?
University members can reserve tickcets in advance. Find out more and reserve tickets

Do children need tickets? 
Yes. Every person, including children, infants, and ICA members, must have a timed ticket to enter.   

How can I reschedule my visit if I’m sick or have been in contact with someone who has Covid-19? 
If you need to reschedule your visit due to illness, please email visitorservices@icaboston.org and our Visitor Services team will assist you. 

Membership 

How do I login to the ICA site to reserve tickets? 

If you are a current ICA member or have previously purchased tickets on our website, you already have a web account. 

Please enter the email associated with your account to log in or to recover your password if needed. 

If you are new to the museum, please create an account

Can I join as an ICA member and reserve my tickets early? 
Yes! Join today for access to the member pre-sale. 

Additional benefits of membership include: 

  • Unlimited year-round admission to the ICA 
  • 10% discount at the ICA Store (some exceptions apply)
  • Discounts at select area businesses  
  • Subscriptions to ICA member communications 
  • Access to virtual member programming  
  • Member pricing on tickets for virtual film screenings and performances presented by the ICA 

Become a member! 

Please note, advance reservations are viewable only when logged on to the ICA website as an active member during the member presale. Please complete your membership transaction and make sure you are logged into your member account to view available time slots. 

Can I renew my existing membership in person? 
Yes, members will be able to renew at the visitor center, however, we encourage members to renew or join online

How do I reserve my free member tickets? 
Advance reservations are available online here. There will also be a limited number of tickets available in person. 

Please note, to utilize your free membership tickets you must be logged on to the ICA website as an active member.  If you are a current ICA member you already have a web account. If you do not know your password, If you do not know your password, please enter the email address associated with your membership account. 

If you are having trouble signing in, you can reset your password or email membership@icaboston.org.   

Can I visit without advance reservations? 
We recommend securing timed tickets in advance at icaboston.org/tickets, however tickets may also be available at the ICA if the museum has not reached capacity.    

Can I use my single-use admissions passes for admission? 
Single-use admission pass holders may request a timed ticket by filling out this form. Please present your passes to our Visitor Services team when you arrive. 

I receive free admission through a reciprocal program; can I use this for online reservations? 
Members of the Whitney Museum at the dual level or above or any members of the MOD/CO or MARP reciprocal program can use their membership for entry to the museum. Please fill out this form to request your timed tickets and present your membership card to Visitor Services when you arrive at the museum.  

I receive free admission through my college or university; can I use this for online reservations? 
Students, Faculty, and Staff from these institutions receive free admission to the museum by presenting a valid student ID to our Visitor Service Staff. Reserve tickets in advance now

Accessibility 

Will wheelchairs and seating be available?  
Wheelchairs are available upon request and are disinfected after use. Gallery stools are available for visitors in the 4th floor lobby and in the John Hancock Founders’ Gallery; wipes and hand sanitizer are available nearby. 

Are large print materials available?  
No printed materials will be available at the museum at this time. All educational and visitor materials and information will be available on icaboston.org. 

Can I bring my stroller to the museum? 
Strollers are permitted in the museum.  

Are service animals allowed? 
Animals are not permitted in the museum, with the exception of service animals as identified by the Americans with Disabilities Act.
Learn more about our policy.

Events and group visits

Can I schedule a group visit? 
The ICA is now offering self-guided group visits. Learn more and book a visit

“Church & State” pop-up store

Virgil Abloh’s “Church & State” is currently open. Select merchandise is also available at icastore.org. Shop online

How many of each item can I buy? 
Off-White items are limited to one of each item per customer; all other Virgil Abloh merchandise is limited to 5 each per customer.

Will the ICA be carrying a Virgil Abloh sneaker as part of “Church & State”?
The ICA will not be carrying a Virgil Abloh sneaker. Please visit Nike’s SNKRS app for sneaker news and updates.

I do not live in the United States. Can I place an order? 
Yes! 

When will I receive my order? 
Please allow up to 14 business days for order processing and verification and delivery. We do not ship out on Saturdays or Sundays.  
 
What shipping carrier will you use?  
All domestic orders are shipped via UPS or USPS. International orders use DHL. The ICA is not responsible for packages shipped beyond the address given at checkout. This includes all third-party package forwarding services. 

Can I track my order? 
All customers receive a shipping confirmation email when their order ships, which includes the UPS tracking number and link to track your order. Please allow up to a week for orders to process.  
 
For international orders will I need to pay sales tax or duties?  
You are responsible for paying all applicable international charges for your order, including import duties and taxes.   

Can I order by phone? Other payments? 
We do not accept orders over the phone. All mail orders must be placed through our website.  
 
Do you accept payment by check or PayPal?  
Our online store and the Virgil Abloh “Church & State” store are credit or debit card only. Select small items will also be available in the ICA Store, which accepts cash.

Can I order online and pick up my order in person? 
Virgil Abloh merchandise is not eligible for in-person pickup. All online orders will be shipped.   

Do members receive a discount? 
Virgil Abloh merchandise is not eligible for member discounts.   

Do you offer refunds or exchanges? 
All sales on Virgil Abloh merchandise are final. We do not accept returns for refunds, credits, or exchanges. Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing and shipping address, email, and telephone number.  
 
My product arrived damaged. What should I do? 
 We do our best to carefully package orders to avoid any damage in transit. If you do receive a product that has been damaged in transit, customer service must be notified within 15 days of delivery. Images and descriptions of damage or defects must be provided for review to churchandstate@icaboston.org. 

Can I visit the Virgil Abloh: “Church & State” exhibition shop without a ticket to the exhibition? 
You must purchase a ticket for the museum in order to access the “Church & State” exhibition shop. Virgil Abloh products will be available only in the “Church & State” exhibition shop and online.

Can I order online and pick up in the ICA Store? 
Orders placed online will be shipped and cannot be picked up in the ICA Store.

How can I contact you directly? 
For questions about orders and other inquiries, please contact us at churchandstate@icaboston.org.

The ICA is committed to maintaining a respectful and safe environment for all at the museum. The ICA has a zero tolerance policy for racist, discriminatory, or harassing behavior, and reserves the right to remove any person acting in an unacceptable or inappropriate manner.

By entering the ICA, all visitors agree to comply with current City and State regulations, and the ICA requests that visitors stay home if they are unwell and/or experiencing symptoms of Covid-19. Visitors to the ICA are personally responsible for their safety and actions. Because the ICA is open to the public, there is a risk of contracting Covid-19 even while complying with ICA-enforced guidelines from the CDC, the State, and the City of Boston. Read more about the Commonwealth’s updated guidelines.  

Do you have a question you don’t see here? Please send it to visitorservices@icaboston.org and we’ll get back to you as soon as we can.