Position Title: Director of Information Technology

Department: Operations

Dual Report to: Deputy Director

Position Status: Full Time; Salaried Exempt; At Will (onsite)

Overview: Reporting to the Deputy Director, the Director of Information Technology (IT) oversees the IT Department and provides strategic and hands-on technical oversight for the museum’s technology environment, including infrastructure, cybersecurity, enterprise applications, communications systems, and end-user support. The position is responsible for ensuring the reliability, security, and scalability of technology services across the main Museum, the teen arts education center at Seaport Studio, and the ICA’s season space at the Watershed and providing service to approximately 75 end users. By developing a deep understanding of organizational needs, the Director identifies opportunities to leverage technology to improve efficiency, enhance visitor and staff experiences, strengthen institutional resilience, and support innovation across the organization.

In addition, the Director develops and manages technology operating and capital budgets with the Deputy Director, oversees technology procurement and vendor relationships, negotiates service agreements, and ensures that technology investments deliver measurable value to the institution.

The Director of IT supervises the Help Desk Analyst, contracted technology specialists including the Network Administrator and Applications & Web Analyst, and external technology service providers. 

A member of the IT department is required to be onsite during administrative business hours Monday through Friday. The Director of IT is the first responder to critical technology incidents and emergencies during evenings and weekends when necessary.

The Director of IT contributes to a culture of collaboration, community, and respect while embodying the principles of ICA’s Quality of Service and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work.

WORKING AT THE ICA:

All ICA employees are required to reside in Massachusetts and within commuting distance from our Seaport location as of their first day of work.

Key Responsibilities:

Departmental Planning

  • Assess current and future technology needs and develop short- and long-term plans for infrastructure, systems, cybersecurity, and business applications.
  • Provide recommendations on emerging technologies, digital transformation initiatives, and organizational technology priorities that align with institutional goals.

Technology Operations & Infrastructure

  • Oversee all aspects of information technology operations while maintaining hands-on involvement in technical planning, troubleshooting, and project implementation.
  • Ensure the reliability, availability, and performance of the museum’s technology infrastructure, including servers, storage, network systems, telecommunications, cloud services, and end-user computing environments.
  • Develop and maintain strategies for business continuity, disaster recovery, network redundancy, and technology resilience.
  • Oversee the design, security, and operation of the museum’s data center, LAN/WAN infrastructure, and wireless networking environment.

Information Security & Risk Management

  • Oversee cybersecurity and technology risk management programs, ensuring alignment with broader institutional risk management efforts.
  • Develop, implement, and monitor information security policies, standards, and procedures including security audits, vulnerability assessments, penetration testing, and compliance initiative such as PCI-related requirements.
  • Ensure the protection, integrity, confidentiality, and availability of institutional data and technology resources.

Enterprise Applications & Digital Services

  • Oversee the IT consultant in administration, support, integration, and ongoing improvement of the museum’s enterprise application portfolio, including Tessitura, TNEW, Shopify, The Museum System (TMS), ArchivesSpace, internally developed applications, and other mission-critical systems.
  • Oversee the IT consultant in technical administration, maintenance, and ongoing development of the museum’s website, including platform upgrades, backend coding, system integrations, performance optimization, and security.
  • Collaborate with departments to identify opportunities for process improvement, automation, reporting, and data-driven decision-making.

Vendor & Resource Management

  • Hire and manage relationships with technology vendors, consultants, contractors, and service providers.
  • Negotiate contracts, service agreements, and licensing arrangements to maximize value and maintain service quality.
  • Develop sourcing strategies that balance internal capabilities and external resources while optimizing costs and service levels.

Management

  • Oversee the IT budget and resource allocation responsibly, ensuring all projects and operations are delivered on time, within scope, and aligned with budgetary targets. Hire, manage, mentor, and develop IT staff and contracted technology resources.
  • Foster a collaborative, service-oriented culture focused on responsiveness, continuous improvement, and excellence in supporting ICA staff and departmental initiatives.
  • Establish priorities, allocate resources, and ensure successful execution of technology projects and operational responsibilities.
  • Promote effective communication of technology initiatives, policies, and best practices throughout the organization.

Qualifications:

Required

  • Seven (7) or more years of progressive information technology leadership experience, including responsibility for planning, budgeting, staff management, policy development, and operational oversight.
  • Demonstrated experience working with a multidisciplinary team while managing multiple projects and competing priorities.
  • Strong knowledge of Microsoft technologies, including Windows Server, Microsoft 365, Exchange Online, Entra ID, Teams, SharePoint, and related cloud services.
  • Experience managing virtualized server environments, such as VMware.
  • Experience developing and implementing cybersecurity, disaster recovery, and business continuity strategies.
  • Experience managing enterprise networks, telecommunications systems, and secure IT infrastructure.
  • Strong project management, vendor management, and budget administration skills.
  • Excellent communication and interpersonal skills, with the ability to translate technical concepts for non-technical audiences.

Preferred

  • Experience working in a nonprofit, cultural, museum, arts, or educational environment.
  • Experience supporting enterprise applications such as CRM, collections management, ticketing, financial, and e-commerce platforms.
  • Experience with the Microsoft ecosystem including Windows, Windows server, Office 365, Exchange online, G/suite.
  • Experience with Microsoft Power Platform, including Power Automate and Power Apps.
  • Familiarity with cloud migration initiatives and hybrid infrastructure environments.
  • Basic web development, website administration, and digital content management experience.

Physical Requirements:

  • Possess mobility to work in an office setting and use office equipment; move about throughout the museum.
  • Ability to see, listen and talk for extended periods in person, over the telephone and computer, and understand printed materials
  • Prolonged periods of remaining stationary working on a computer, standing and/or moving about the office and museum.
  • Ability to lift up to 15 pounds, pushing and pulling, keyboarding and gripping

This is not necessarily an all-inclusive list of position-related responsibilities, duties, skills, efforts, requirements or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The ICA offers an excellent benefit package that includes health, dental and vision insurance, disability/life insurance, flexible spending accounts, 403(b) retirement plan, and paid time off.

Salary Range: $130,000 – $145,000 Annual

The wage range for this role accounts for a variety of factors used to make compensation decisions including but not limited to skill sets, experience and professional training, and the organization’s internal compensation structure. It is typical for a new hire to enter their role at the lower end of the stated range based on meeting the minimum qualifications of the position. At the ICA, compensation decisions are dependent on facts and circumstances of each case.

How to Apply:

Interested candidates should send a resume and letter of interest to jobs@icaboston.org. When applying, please include “Director of Information Technology” in the subject line.

The ICA is located at 25 Harbor Shore Drive, Boston, and is accessible by public transportation Red and Silver Line.

Other Locations:

Seaport Studio                                 ICA Watershed

100 Pier 4 Blvd.                               256 Marginal Street

Boston, MA 02210                           Boston, MA 02128

The ICA values building a pluralistic workforce to foster a culture of collaboration, community and respect. We are committed to hiring talented, creative and qualified candidates from all backgrounds.

As an Equal Opportunity Employer, the ICA is committed to being a diverse and inclusive workplace. We are dedicated to fair employment practices for all individuals, adhering to all non-discrimination laws. The ICA is committed to providing access and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

To request reasonable accommodation (as defined by the ADA) to participate in the job application or interview process, contact HR-EOE@icaboston.org or 617-478-3171.