General + Safety
What can I bring to the museum?
Because space at the museum is limited, we respectfully request that visitors travel light! The ICA does not allow bulky items in the galleries, including backpacks of any size, shopping bags, umbrellas, skateboards, helmets, yoga mats, and other items 11 x 14 inches (28 x 35.5 cm) or larger. For safety, suitcases and large musical instruments are not permitted in the building. Short-term luggage storage can be found at South Station or Rowes Wharf Water Taxi (if you are using their water taxi service). The museum reserves the right to refuse other items. Additional items that are not permitted in the galleries include food, beverages, water bottles, poster tubes, flowers, and balloons. Visitors are permitted to wear coats in the galleries.
Photography Policy
Noncommercial photography and video are permitted in the galleries for personal use; most works on view may be photographed; exceptions will be indicated with a no photography icon. Noncommercial photography and video are also permitted in public spaces outside the ICA building. To protect the artwork and other visitors, flash photography, tripods, selfie sticks, boom stands, and other large equipment are not permitted. The use of small cameras with small detachable lenses is permitted. We ask that visitors refrain from photographing staff or other visitors. We appreciate your considering other museum visitors by taking photographs and video in an unobtrusive manner.
Where can I park to visit the ICA?
The ICA does not own a parking lot. Limited street parking is available near the museum. Paid parking lots are also available, and visitors may be dropped off right in front of the museum. See additional parking options here.
Ticketing
Are timed tickets required for general admission?
Timed tickets are no longer required. General admission tickets are valid for individual dates, and visitors may use those tickets to enter the museum at any time on the day they’ve chosen.
Do I need a ticket even when the museum is free, as on Free Thursday Nights?
Yes, tickets are required for free days and nights.
How long can I stay in the museum?
Once you check in with your ticket, you may stay until museum closing time.
I am eligible for discounted or free admission. How do I get a ticket?
For a list of discounted admission pricing and promo codes, please see Additional Discounts on our Visit page.
Please note: some passes or identification cards may need to be presented at check-in to verify your discount.
I’m a corporate member. How do I get a ticket?
Corporate members may request a ticket by filling out a request form and our visitor services team will complete your order. Please note that you will need to use your company email address to use this benefit.
I’m a university member. How do I get a ticket?
University members can reserve tickets in advance. Find out more and reserve tickets
Do children need tickets?
Yes. Every person, including children, infants, and ICA members, must have a ticket to enter.
Membership
How do I log in to the ICA site to reserve tickets?
If you are a current ICA member or have previously purchased tickets on our website, you already have a web account.
Please enter the email associated with your account to log in or to recover your password if needed.
If you are new to the museum, please create an account.
Can I join as an ICA member and reserve my tickets early?
Yes! Join today for access to the member pre-sale.
Additional benefits of membership include:
- Unlimited year-round admission to the ICA
- 10% discount at the ICA Store (some exceptions apply)
- Discounts at select area businesses
- Subscriptions to ICA member communications
- Access to virtual member programming
- Member pricing on tickets for virtual film screenings and performances presented by the ICA
Please note, advance reservations are viewable only when logged on to the ICA website as an active member during the member presale. Please complete your membership transaction and make sure you are logged into your member account to view available time slots.
Can I renew my existing membership in person?
Yes, members will be able to renew at the museum, however, we encourage members to renew or join online.
How do I reserve my free member tickets?
Advance reservations are available online here.
Please note, to utilize your free membership tickets you must be logged on to the ICA website as an active member. If you are a current ICA member you already have a web account. If you do not know your password, please enter the email address associated with your membership account.
If you are having trouble signing in, you can reset your password or email membership@icaboston.org.
Can I visit without advance reservations?
We recommend securing tickets in advance at icaboston.org/tickets.
I receive free admission through a reciprocal program; can I use this for online reservations?
Members of the Whitney Museum at the dual level or above or any members of the MOD/CO or MARP reciprocal program can use their membership for entry to the museum.
I receive free admission through my college or university; can I use this for online reservations?
Students, Faculty, and Staff from these institutions receive free admission to the museum by presenting a valid student ID to our Visitor Service Staff. Reserve tickets in advance now
Accessibility
Will wheelchairs and seating be available?
Wheelchairs are available upon request and are disinfected after use. Gallery stools are available for visitors in the 4th floor lobby and in the John Hancock Founders’ Gallery.
Are large print materials available?
Large print materials are available in the galleries. Please ask a Visitor Assistant for this resource. Other content is available on the Bloomberg Connects app.
Can I bring my stroller to the museum?
Strollers are permitted in the museum.
Are service animals allowed?
Animals are not permitted in the museum, with the exception of service animals as identified by the Americans with Disabilities Act.
Learn more about our policy.
Events and group visits
Can I schedule a group visit?
The ICA is now offering self-guided group visits. Learn more and book a visit
The ICA is committed to maintaining a respectful and safe environment for all at the museum. The ICA has a zero tolerance policy for racist, discriminatory, or harassing behavior, and reserves the right to remove any person acting in an unacceptable or inappropriate manner.
Do you have a question you don’t see here? Please send it to visitorservices@icaboston.org and we’ll get back to you as soon as we can.